Static NailsReviews of staticnails.com

I ordered the mademoiselle square reusable nails. Easy to use and look great for a while (8 days atm) but really not reusable. Already the design (the nail has a design on top, but it's not through and through that colour) has chips and scratches in the middle of the nail. Furthermore, as I found them quite long, I shortened them. Like they said easy like cutting through butter. They advice after shortening to put on clear nailpolish 'to make the design last longer'. I thought that would mean if you didn't you'd only be able to reuse the nails a few times. However, already within the first week of wearing them the design at the edges is frayed and chipping. So if you shorten them, you MUST use clear nailpolish to protect the design if you want to reuse (and perhaps that would also prevent the chips and scratches at other parts of the nails). But I bought these so I wouldn't have to use nailpolish, now I have to do both.. Update: Got a gift card for new nails after my complaint, but it didn’t include shipping. When I commented that i didn’t hear anything anymore. They said the nails with design on them (like the mademoiselle) were more fragile so less long lasting, and that packaging suggests filing at the base instead of the end. Too bad that suggestion isn’t on the website anywhere. When I removed the static nails I saw they had made indentations on my nails (ridges), which I now have to grow out, and a bruise under one nail. The nail polish isn’t any better, 4 layers as advised, chips within days like any other nail polish.

Customer service was unhelpful and condescending. Site was glitching. They lost what would be a first time customer. I entered my email to receive a 10% off promocode which I never received. Afterwards the pop up window with the offer never reappeared; there was no option to re-enter my email. Customer service told me 'please know the discount will always get sent to the email provided.' umm I just told you it didn't? Why are you dismissing my technical issue instead of helping? The only assistance that was offered was to check my other junk mail which of course I checked.

If I could give a Zero star review, I would do so. I purchased Static Nails Polish & Pop-On Remover along with a set of their Pop-on Nails. When it came time to remove the nails (which were regular, not special effect nails) I followed the instructions provided, however the remover not only took the glue off, but has also dissolved the nail from the underside, rendering a nail claimed to be reusable as completely unusable. What I thought was glue residue that I gently pushed off with an orange stick was in fact the nail material that got soft and melted with the remover. BEWARE of this product - even a couple of minutes (Static instructions says no more than 5 minutes) on your pop-on nail will ruin the appearance. I contacted Static Nails customer service and explained what happened and sent photos. Over several weeks dialog with a customer service representative, in which I re-confirmed the process I used was in line with the instructions provided, I was eventually given a gift card to replace the nails. This gift card however did not include shipping. I brought this to the attention of customer service and was told that if I wanted to avoid shipping I would need to place an order over $65. I have asked why they could not just ship out replacement nails and forget about the gift card as I shouldn't have to pay shipping (or spend more money to get free shipping) to replace a product that was ruined by another one of their products. The customer service (or should I say "non-service" as it take weeks to get a response) representative continues to blame me, saying I left the remover on too long (it was well under the maximum 5 minutes stated in the instructions that they keep emailing me) and they were being 'generous" giving me a gift card. The thing is....I loved the nails, and what was once a five star rating on the Static Pop-on Nails, dropped to a three star rating by the remover product (but could have been resurrected by a positive customer service experience), has instead, now become the lowest possible rating I am allowed to give. Had they just added a few dollars to the gift card to cover the shipping, or better yet, just replaced the nails without issuing a gift card, all of this could have been avoided. As a result, I will share the negative experience I have had with Static Nails in every way I can, so other know that this company does not stand behind their products. Static Nails had an opportunity to resolve this, however their short-sighted attitude may cost them far more in future customers and sales, than the few dollars it would have cost to cover the shipping!

Can I leave 0 stars? I ordered 2 weeks ago and still do not have my products. No one at the company cares. They have the absolute worst customer service ever. I spent over $50 on 3 stupid bottles of nail polish that I will never recieve and no one at the company cares. Let that sink in before you order. The positive reviews are fake. This "business" is a scam. Stay away.

Static Nails heavily deletes all comments on Facebook. They make you believe that the laquer can last for 10 days. This product chips after one day. And by day 5 I have so many lines and cracks in my nails, it's embarrassing. I really wanted to make this work. I bought the set and used all their directions with the primer and top coat. My schedule was going to be paint my nails every Saturday. I only bought this because of their 10 day advertising. I did this for four times for four weeks. I used four different colors and it's all the same. My nails don't even last til Wednesday. I keep them on a week, but it's atrocious with whole nails missing by then (it's a NAIL POLISH, not even a fake nail and it just falls off). I've had way better results from drug store nail polish. I've never had a nail polish fully self destruct so quickly. Look up reviews on youtube. You'll see the 10 day thing is a lie and all comments on their website and Facebook are deleted if not positive.

This company is a joke and is very condescending to they’re customers, you can see by the way the respond on this platform, don’t even bother going through customer service if they made a mistake on delivering your items, just file a claim with your bank

I was so excited about these nails because I hate sitting at the nail salon getting my nails done! They do last a little longer than a week, which is great. They are definitely not reusable but the worst part is they caused weird dents in my nail beds and mold!

I hate to write off a company whose products I do enjoy and like using, but Static Nails is at the very least a scam and a negligent business. They screwed up the address on my order so it was shipped to the completely wrong address and they then refused to give me any useful help or information. I was extremely frustrated and had just thrown away $30. A few weeks later customer service emails me telling me that my package had been returned (shocker!) and that they would need my correct address to send it back to me free of charge. I respond to the email, give them my correct address yet again, and that's that. I'm sitting here foolishly thinking they solved the issue and fixed their mistake. When I check the shipping info for this replacement order however, they have now made the exact same mistake twice and used the same WRONG address from the first initial order. I was in total disbelief that they could do this not only once, but twice. I contacted their customer support, they told me it must have been my fault and they can't take responsibility for that, said I was no longer eligible for a replacement order now since they'd sent one already, and instead offered me a measly store credit for the amount of my order. Since then I have been trying to get someone in customer service to respond to my emails and just give me some answers. They're dodging my emails so I have no choice but to put them on blast anywhere people can see it to try and warn other consumers out there to not bother with this place. It's not worth the hassle and they do not care at all for their customers. Something is definitely up with this place. Edit: I’m completely ignoring their “response” to my review as it’s inaccurate and not helpful in anyway. Since writing this review, I have been sent two emails from customer service both blaming me for the entire situation and they even go so far as to accuse me of conning them out of a replacement order. The most recent email I received from them, they’ve attached screenshots as “evidence” with my address trying to make me somehow believe that them using the wrong address was my fault and that this whole situation was ultimately my mistake. I’m shocked that this is the direction they’ve decided to take and they’ve seriously offended me by trying to blame it all on me, showing me they care very little for their customers and are literally unable to own up to mistakes they’ve made. This company is the absolute worst PLEASE do not get involved with them, I’ve since found wonderful press on nails on Etsy, and other websites. Give those a try I beg you. This place is not worth any of the stress and treatment I have received.