kristine S.
Don’t even bother.
I actually love the pop on nails by Static Nails. I wish I would’ve come here first to read the scathing reviews about their poor customer service, as I’ve become their next victim. The nails are great - my first set lasted two weeks+ and help up perfectly. No complaints! They look so natural. Love! I subsequently ordered six more sets. One arrived with a defect on the nail surface - there was plastic clumped onto it. The Take What I Want nails have numbers printed near the top of each nail, so there is no way I can wear those! It’s a manufacturing defect or otherwise bad design. So I reached out to their customer service, and that’s where I found Static failed miserably. They offered a $5 gift card for a future order for the nails with clumped plastic. They even acknowledged “that shouldn’t happen.” Why not offer a full replacement or refund? But it gets worse. For the Take What I Want nails, which are completely impossible to wear (who even wears them with actual numerals printed on each nail?! Crazy!), they suggest I paint them. Paint? I told them I bought these nails because they are to be quick and I didn’t want to paint them. Plus, the photo online is deceiving as they don’t show the numbers, and there is not a mention of that in the description. Not even a comment about that! I find that strange. I’ve emailed them about three more times after our original conversation and now they ignore me. I’ve never been rude or an otherwise bad customer to them. I don’t suggest buying from them because of there’s a problem, you’ll be the one suffering as they won’t try to help. I’m just blown away with their poor “customer service.” I’ve never dealt with a company like this before. And those follow-up replies they provide here? Worthless. My simple problem should’ve already been resolved, but I had to bring it here. Ridiculous. Also, Static deleted my review where I explained that numbers are printed! Wow! Unbelievable. Or is it?? If you’re debating on whether to buy from Static Nails, you have all the answers you need.
Response from Static NailsJul 19, 2022
Hello, We are happy to hear you loved your first set. Please note we are always happy to make it right when there are any defects on products. You just need to email [email protected] with a clear photo and detail of the issue within a few days of receiving your products. Please note all pop-on/press-on nails have numbers on the back so clear nails, like take what I want would show that unless you filed them off, which only takes a few seconds. They don't need to be filed though if you don't want as they can only be seen when the nails are very upclose to your face instead of a standard distance. If they are unused / unopened you can return them. I'm not sure what you mean regrading the review as all areas to leave reviews, such as here, are not controlled by us they are all 3rd party sites. Please note if you do not feel you were properly handled you can request a supervisor by emailing the agent.

