Piper B.
I'd give State Cashmere negative 100…
I'd give State Cashmere negative 100 stars if it was possible. Truly the worst online purchase experience ever. After my product arrived I decided to return it because the color was not what I expected. I soon found out there is not a way to contact anyone in this company - phone number was never answered, the emails and service requests went unanswered multiple times. I thought I had purchased from a scam company. Finally I looked up the company information online and found a phone number associated with their LLC. I called and thank goodness I reached a live human being. After that point the people I spoke with were genuine and I ended up getting a refund (after about 3-4 email back and forths). They never gave me a reason why the phone/emails were never answered. Overall I would tell people to AVOID purchasing from this company due to poor/non-existing customer service.
Response from State CashmereMay 22, 2020
Dear customer, We sincerely apologize for this experience. Just wanted to let you know that we've regulated our customer service team so that customers will have a better shopping experience. Best, State Cashmere


