State CashmereReviews of statecashmere.com

Response from State CashmereAug 20, 2025

We sincerely apologize for the frustration you experienced with your order and the return process. Normally, items are shipped within 2–3 business days. Unfortunately, this order was on backorder, and we had to wait for it to be fully processed and received by our warehouse before it could be packaged and shipped. We recognize this caused a delay, and we are actively working to fix this in our system so that all stock shown as available is truly ready to ship, helping us remain within our intended shipping timeframe. We apologize for the inconvenience this caused. Regarding your return, we understand the difficulty caused by emailing back and forth. A full refund was already issued to your original payment method, and a refund confirmation email was sent. Depending on your bank, it can sometimes take a few business days for the refund to appear. If you haven’t received the funds or cannot locate the confirmation email, please let us know, and we can resend it directly. We also appreciate your feedback about the return label process. We are exploring an automated solution to generate return labels directly, which will help avoid issues like emails being lost in spam or junk folders.

Response from State CashmereAug 20, 2025

Thank you for your continued support over the years and for your repeated purchases of our V-Neck Basic Sweater in Navy Blue. We’re very sorry to hear about the color issue with your recent order and your difficulty receiving the return label. The return label with instructions was previously sent automatically by our system, and sometimes these emails can end up in spam or junk folders. To ensure you have it, we’ve resent the same label. If you’re still having trouble opening or viewing it, please let us know, and we can send the PDF file of the return label directly to you. We also appreciate your feedback regarding the color. This has been passed along to our supplier for all new production, and we perform checks for color conformity during our quality control process to help prevent issues like this in the future. If you have any other questions or concerns about fit, color, or style of any products, please don’t hesitate to reach out.

Response from State CashmereAug 20, 2025

We’re very sorry for the frustration you’ve experienced and completely understand how upsetting this situation must have been. At the time of your order, we had indicated that the item was backordered, which unfortunately meant it could not be shipped within our usual 3–5 business day timeframe. We know this is not the experience you expected, and we sincerely apologize for the delay. Please know that we are actively working to improve our system so this does not happen in the future. For example, orders that are out of stock should be clearly displayed as such, and all available stock should be ready to ship immediately. Your feedback is invaluable as we continue to make these improvements and ensure a smoother experience for our customers.

Response from State CashmereAug 20, 2025

We’re very sorry to hear about the frustration you experienced trying to reach us. We want to reassure you that your return was processed and a full refund was issued back to your original payment method a few weeks ago, shortly after we received the item. A refund confirmation email was also sent at that time. Since we didn’t hear back after that, we assumed the refund had been received without issue. If you have not yet seen the funds reflected or did not receive the confirmation email, please let us know right away so we can resend the details and ensure everything has gone through correctly. Thank you for bringing this to our attention, and we apologize again for the inconvenience.

Response from State CashmereMar 3, 2025

Thank you for reaching out to us! We're sorry for any confusion! We’ve already received your returned item and have initiated your refund. If you’re having trouble finding your return confirmation email, please feel free to reach out to us—we’d be happy to assist you. Thank you for your patience!

Response from State CashmereMay 9, 2024

We apologize for any inconvenience you've experienced. We've responded to your inquiry regarding the return and size exchange. Please check your email, and we're here to assist further if needed.