Elizabeth R.
Absolute nightmare of a company!
Absolute nightmare of a company! The worst experience I’ve ever had with an online store. Not only did it take about a month to actually get my order, the customer service is atrocious! I sent them many emails trying to get answers about where my order was and when it would ship. At first, I got nothing, not even an automated reply saying they had gotten my email, but then I got exactly 1 email, saying that it is possible that my item was on back order but that it would be shipped soon. When I replied to get a more specific answer, I got nothing back. When I tell you I’ve had better buying experiences ordering from SHEIN, I wish I was exaggerating. To top it all off, the sweater is the worst sweater I’ve ever purchased, and I lived in Alaska for 6 years, so I’ve bought a TON of sweaters. I don’t know who they have testing the softness of their cashmere, but they must be wearing gloves, because this is THE scratchiest sweater I’ve ever tried on. The return process is even worse! You have to email the same address that’s used for customer service and wait for them to approve the request AND they have the audacity to charge you for it. No way in hell! This was supposed to be a nice splurge on myself, and I am beyond livid that this is the outcome. Do not buy from this company EVER!!
Response from State CashmereAug 20, 2025
We sincerely apologize for the frustration you experienced with your order and the return process. Normally, items are shipped within 2–3 business days. Unfortunately, this order was on backorder, and we had to wait for it to be fully processed and received by our warehouse before it could be packaged and shipped. We recognize this caused a delay, and we are actively working to fix this in our system so that all stock shown as available is truly ready to ship, helping us remain within our intended shipping timeframe. We apologize for the inconvenience this caused. Regarding your return, we understand the difficulty caused by emailing back and forth. A full refund was already issued to your original payment method, and a refund confirmation email was sent. Depending on your bank, it can sometimes take a few business days for the refund to appear. If you haven’t received the funds or cannot locate the confirmation email, please let us know, and we can resend it directly. We also appreciate your feedback about the return label process. We are exploring an automated solution to generate return labels directly, which will help avoid issues like emails being lost in spam or junk folders.