Kim
Screwed over on my money
I put in a request last Thursday for a Bank change. They sent over documents to sign, got those signed and sent in, I go to check my app on Sunday and the bank details show my new account info. I do a settlement, and then find out the funds went into an account I can't access instead of the new one all because someone updated the app before all the other portals were updated. So after 3 hours on the phone passed through 5 people and back to the original I'm basically told I'm screwed on seeing my money and next time they will get it in the right account. So one person who updated something too early I'm screwed out of my money.
Response from SliceMar 4, 2026
We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how stressful it is when funds don’t go to the correct account, and we take your concerns very seriously. Your feedback highlights a gap in our process, and we are committed to reviewing and improving how account updates are handled to prevent this from happening in the future. Please reach out to our support team directly so we can work with you to resolve this issue as quickly as possible. Thank you for bringing this to our attention.




