SliceSlice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Slice (startslice.com) has 684 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Holmdel, New Jersey
Excellent
Administration & Services · New Jersey, New Jersey
Excellent
Administration & Services · Jersey City, New Jersey
Excellent
Administration & Services · Brick Township, New Jersey, New Jersey
Excellent
Showing 65 reviews with 1 star · Clear filters
Enzo C.
It's been over a year since we been dealing with a billing issue. Has not be÷n resolved. Slice is well aware of.
Response from SliceApr 23, 2026
We are sorry to hear this has been your experience and we would like to make it right. We would appreciate the opportunity to speak with you directly to better understand your experience. Please contact us at [email protected] so we can review your concerns in detail.
Michael
Started Slice and after only 10 days, I needed help and NOT ONE person would return calls, emails, or requests for assistance. The Dual Pricing is a scam, CC only charge 1.5 to 1.75% yet Slice charges 3.837% and you are required to change ALL menus to show the two prices rather than a cash discount which customers complained about. When we tried to cancel, again no response, so we packed up their equipment, and it sits in a corner. They collect ZERO fees from us. STAY AWAY from this company, they only want their cut of your sales, and will leave you in the dark for the remainder of your time.
Response from SliceApr 7, 2026
We’re very sorry to hear about your experience, and we sincerely apologize for the lack of communication. That’s not the level of professionalism we strive for, and we understand how frustrating that must have been. We’d appreciate the opportunity to look into what happened. Please reach out to us at [email protected] with your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Mustafa S.
Been trying to get my account updated for three weeks. I have supplied everything requested and have spoken with multiple people including Camille and Anne but still can't process payments. When I supplied the last requested info, I asked if it was anything else. I was told no and it would be updated within 3-5 days. Still no service and more documents being requested..the service was not good.
Response from SliceApr 7, 2026
* UPDATE: We are happy to hear your banking information has been corrected & all is running smoothly now* Thank you for your honest feedback—we truly appreciate it. We’re glad to hear the startup process went smoothly and that you’ve had positive experiences with our customer service. We’re sorry to hear about the challenges with resolving issues and the need for repeated follow-ups. That’s not the experience we want for our merchants. We’d really like the opportunity to look into this further and help improve your experience. A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
Zachariah
Lied about monthly fees and other fees, and charges. Amounts taken from my bank account were always different every month, and dates changed every time they withdrew any amount. Sales rep doesn't respond and customer service is near impossible to reach. Thoroughly disgusted. Would be great if they would fix it but unlikely. I would not recommend Slice.
Response from SliceApr 7, 2026
We’re very sorry to hear about your experience, we understand how frustrating that must have been. We’d appreciate the opportunity to look into what happened. Please reach out to us with your contact information by emailing [email protected] so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Kathy G.
I have never had such a hard time canceling a service before in my entire life. It has taken over 1 month and so many calls to customer service repeatedly asking them to get someone to call me, so I can cancel my account. I still have not talked to anyone. I was told by email that my account was closed on 3/30/2026 after calling Slice the 2/18/2026 the first time. The customer service started out great in 2025. I don't know what happened. I do not suggest anyone use Slice or Clover.
Response from SliceApr 7, 2026
We are so sorry to hear you are have trouble connecting to solution your problem. We’d appreciate the opportunity to look into what happened. Please reach out to us at [email protected] your contact information so we can follow up internally and address this situation. Thank you for bringing this to our attention.
Business O.
I had a terrible experience with Slice POS system. They are completely dishonest and non transparent from the start — which is to sa. They keep adding new fees every month after telling a set fee without warning or explanation, and they lie to by signing you on a 4 year contracts. It’s clear they are more interested in making money off their customers than providing a reliable service. I strongly recommend everyone to go directly to Clover instead. Slice POS is a third-party scam from the beginning. Protect your business and avoid wasting your time and money on this fake scam. Stay away at all costs.
Response from SliceMar 30, 2026
**UPDATE: we are unable to connect with the number you have on file. Please reach out so we can help. ** We’re sorry to hear about your experience and appreciate you bringing it to our attention. This is not the level of service we strive to provide. A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
KARAN
Sales rep book the account and after that its like calling GOD no answer.
Response from SliceMar 30, 2026
We’re sorry to hear about your experience and understand how frustrating that must be. That’s not the level of communication or support we aim to provide. A member of our team will be reaching out to you directly to get more details and make sure your concerns are addressed. We appreciate you bringing this to our attention.
Our C.
I had an absolutely terrible experience with Slice POS system. The agent named Andrew lied to me right from the start. He assured me there was no contract and that I could cancel at any time. I specifically asked him to send the confirmation via email, which he did. Believing I was signing up for a simple, month-to-month plan, I agreed and paid $89 a month. Months later, I discovered that Andrew had signed me up for a 4-year lease without my knowledge or approval. To make matters worse, the price I originally signed up for doubled, and they keep adding new fees every month. It’s an ongoing scam. The worst part? Every time a customer disputes a charge and issues a chargeback—even with video evidence of proof of purchase—they charge me a $25 fee. This is outrageous and completely unfair. Slice POS is the worst POS system I’ve ever used. They are not transparent, they lie to their customers, and they do not care about your business. Save yourself the headache—go directly to Clover or another reputable provider. Avoid Slice POS at all costs. They are untrustworthy and will only cause you trouble.
Response from SliceMar 25, 2026
**We are unable to make contact with you on both phone numbers we have on file. Please reach out so we can be of assistance** We’re very sorry to hear about your experience, and this is certainly not the level of service or transparency we aim to provide. We take concerns like yours very seriously and would like the opportunity to look into this further and make things right. Please reach out to us directly at your earliest convenience so we can review your account, clarify what may have happened, and work toward a resolution. You can contact our support team at [email protected], or reply here with your business name and the best way to reach you, and we’ll have someone follow up promptly. We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.