Cassandra L.
Terrible Customer Service
Start Playing allows DMs to manipulate ratings and does nothing to attempt to protect players. I was booted from a paid campaign after 2 sessions with no discussion or warning from the DM and the response from Start Playing was essentially "the DM can do what they want"
Response from startplaying.gamesOct 2, 2026
Hey there, I'm so sorry to hear you had a negative experience with one of our Game Masters. Game Masters can flag a review for removal if they believe it violates our Review Policy. When a review is flagged, the review is temporarily hidden while the Support Goblins investigate the review for any possible violations of the Review Policy. If your review doesn't violate our policies, then it is immediately put back on the GM's profile. Review investigations may take 5-7 business days to resolve due to the nature of the investigation. I also want to clarify, looking over your contacts with us, at no point has a member of the StartPlaying team said "the DM can do what they want." We take review violations seriously, as reviews are the cornerstone of marketplace trust. This is why investigations may take longer than expected. Thank you again for your feedback, and if you have any questions about your specific case, please feel free to email us at [email protected]. We're always happy to help!



