Matthew O.
Deceiving, bad communication, expensive
First of all, this is based on my own experience. 1. They get you signed up and in the contract it doesn't say anything about your commitment to bringing a set number of investors or amount of investment. Then, they ask you to convince them that you will bring the first $300K to the campaign by yourself. If your plan is not convincing for them, they excuse themselves and cancel your campaign after weeks. So, don't waste your time. 2. It's very expensive. They'll take 3.5% of your company plus $70k (based on $1.07M goal) for just listing you on their website. Also, they force you to your lackluster cap table software. 3. It takes days to get an answer from them. They have internal communication issues. 4. They're extremely rude and unprofessional. Trustpilot doesn't allow explaining. The salesman is a good guy though. He doesn't belong there.
Response from StartEngineOct 8, 2024
Thank you for your feedback. We’re sorry to hear your experience did not meet your expectations. We'd be happy to share additional information. We understand that costs can be a concern, but our fees cover a range of services aimed at giving your campaign the best chance of success. We’re also listening closely to feedback on the cap table software and exploring ways to offer better tools in the future. Many companies have successfully raised from both crowdfunding and VC. Crowdfunding can demonstrate strong market validation, and we’re here to help founders navigate their funding strategy in a way that best supports their long-term goals. We also apologize for any communication delays and are working to improve response times. We’re glad to hear you had a positive experience with our salesperson and are committed to maintaining that professionalism throughout. Thanks again for your input, and we’d love the chance to discuss how we can better support you moving forward.