Jen H.
StartEngine's customer service is nonexistent.
StartEngine's customer service is virtually nonexistent. The only way to contact them for support is through an email that results in a bot opening a ticket which never gets a response or resolution. I have been locked out of my account for several days due to having to get a new phone, and all I need is for them to reset my 2FA authentication so I can log into my account from my new device. But the only way to do that is through their email support feature that gets you nowhere. It should not be this difficult.
Response from StartEngineJan 22, 2026
Thanks for sharing this - and we’re really sorry to hear about your experience. Being locked out of your account, especially after getting a new phone and needing a 2FA reset, is understandably frustrating and should not be this difficult. We’ve requested more information through this review so we can locate your account and support ticket and help get this resolved as quickly as possible. In the meantime, please reach out to us at [email protected] so our team can assist you directly.