Starmark Vacation HomesReviews of starmarkvacationhomes.com

Everything was great , next time in Orlando I would love to stay with Starmark again .

We were on a very special family vacation and Starmark vacation services were unreliable to say the least, and worst of all, most of our time at the house was ruined because I ordered pool heat, and it was turned on 2 days after our arrival. I made several calls, and there was no urgency on their part. We had pool heat for a little over a day, and I was charged $110.00...ridiculous. I called four times on Saturday to report cold water. The neighbors pool was 10 degrees warmer than our. Our compressor was not even running. I was promised that someone would be to fix it within the hour and that they would send me an update. Neither happened. Also, if you want t make a phone call , you must go outside. No service in the house. They don't tell you about this problem. We requested a pass to use the clubhouse. It was not in the house, so we had to call about that, finally got it before noon our second day. Also, very limited bath towel supply, and no wash clothes...had to go buy some. The kitchen was not stocked with items to cook a meal, all the skillets had broken handles, and the pots and pans were in such bad shape they would not have sold in a garage sale. The house was beautiful, but not functional. Beds were not comfortable...laid in a hole. The pool area was nice, but with cold water we didn't get to enjoy it much. Our 2 and 3 year old were not happy. Especially when I was quoted that the water would be 88-89 degrees. Our vacation was centered around the pool because of the kids. I have used VRBO for 15 years, and have never had a bad experience, only good ones, but this was a terrible, expensive experience. Not service oriented at all. At the very least we should get a refund for the pool heat!

My kids couldn't play in the game room because everything was broke. Not to mention i was told we had a Jacuzzi and it wasn't. The beds was hard but it was a nice area.

First night I used the oven....opened it up and there was a dirty pan in there! GROSS! The kitchen didn’t have some items so I had to buy them....used the blender for eggs since we didn’t have a larger mixing bowl...and they spilled out everywhere cause the blender was broke....was only an 8x8 baking pan...so had to buy pans while at the store to be able to bake anything in the oven. Tried to sweep...there is a broom head (no handle) and a dust pan....The master bedroom downstairs the sink and the toilet leak, so we were having to leave two of the two towels that were in our bathroom on the floor. I think what we paid for the house it shouldn’t have had these issues! The pool area was amazing though!

This is the first time I have used Starmark Vacation homes. Before my vacation I had asked for a refund for Pack N Play and other baby items I had paid for to rent as my daughter was no longer coming with us. I have yet to receive a refund and our vacation is over. Almost 3 weeks ago I requested this and received an email stating Will Do! Again still no refund. The Vacation home was nice but dirty. Garbage under bed and couch and there was a danimals yogurt container in one of the shelves under the TV that was full of mold. The directions in the home with garbage where the complete opposite of where the garbage was suppose to go and on the side of the house the garbage containers where full of garbage not from our stay. The clocks where an hour behind so clearly no one had been in the home since daylight savings. There was also a window upstairs full of mold. I am disappointed as the pictures of the house online show a clean environment and that's not what I received. They need to do a better job with cleaning and maintaining the home. They also need to provide the right instructions in the binder relating to disposal of garbage.

This was a perfect place to stay! We need to be close to the convention center and it was literally three minutes away. Everything was clean and comfortable. The clubhouse is awesome and the running track is peaceful in the morning.

Do Not use Starmark Vacation Homes... Horrible description of everything...extremely disappointed in the condo...terrible communication...way over priced

Arrived at the townhome unit to a very smelly stuffy unit ... attempted to open patio door to let some air in and let the smell out, but the screen door will not close, completely falls off track. Was informed by Isaac at Starmark Vaction rental this unit has a hot tub and it does, however sign posted on hot tub states “Not for guest use”. Really??? Furthermore the patio was uninviting and unsightly. Unit advertisement stated this unit is “immaculate and pristine” this is a total lie. The bedding is disgusting.. nothing like traveling hours to your vacation destination to turn back the covers to find dingy sheets, stained and many “unknown” hairs. I’m positive sheets we’re not changed since you could still see wrinkled body print from previous occupants. Only a top sheet and a Hotel quality top coverlet which anyone that travels knows these do not get washed and this one definitely showed it .. gross is all I can say. Beds are hard and very uncomfortable in all 3 bedrooms .. husband ended up sleeping on couch. There were many “ unknown hairs on all other blankets in unit which I would not have let my dog sleep on. Pillows are flat and over used and dingy. Had to buy a blanket and pillow for the rest of the trip, which I’m having to leave behind due to flying. Now, on to the bathrooms .. master bath smells of something gross and the stand up shower was beyond less than desired with gunk and grime build up in door track that oozed out. Master bath toilet seat needs replaced. In the other full bath , pull back shower curtain to find someone’s dirty used wash cloth that was left behind. Kitchen overall was clean. But needs more cookware and utensils. Dirty walls in kitchen where someone obviously missed the trash can. No clocks in unit other than on stove .. no wall clock or clocks in bedrooms. Pretty sure this unit has never been dusted. The same car was parked in the units primary parking spot our entire trip, assuming its the units owners car .... very annoying. Note to owner of this unit ... UPDATE YOUR BEDDING AND LINENS AND HOUSEKEEPING . I would be embarrassed to expect paying vacationers to sleep in these beds. I’ve stayed in many vacation homes and this townhome tops the list for worst.