Starline Van LinesReviews of starlinevanlines.com

I had a great experience with Starline Vanlines. I moved from New York to Florida due to wanting to be close to my family. Their cancellation policy was completely irrelevant to me as I was moving 100% lol why do people book moves if they aren’t moving? Sounds a bit weird to me, but anyways. New York was way too crowded and expensive so moving to FL had much more benefits. Their carrier showed up on time and did an excellent job with the little future I had. They packed within the hour and left after all the paperwork was signed. Upon Florida they unloaded it into my family’s home and all items arrived in good conditions. Price was okay but can’t complain. Would recommend.

BEWARE‼️‼️‼️ CAUTIOUS‼️‼️‼️‼️‼️‼️‼️ RUN AWAY FAST‼️‼️‼️‼️‼️‼️ I had a terrible experience with Starline Vanlines LLC//Lancaster Vanlines LLC. Different names so be careful of that as well. They are just a company that hire movers basically a crappy booking agent. I payed a deposit to secure movers and it never happened. Once they get your money they stop communicating with you. You think by canceling they would abide but nope they find any way they can to not refund you. And honestly it seems that’s why they will stop communicating so you can’t get a refund. I strongly advise everyone to avoid using their services. Please be cautious and do thorough research before booking with any company to prevent such incidents from happening to you. Please stay away to avoid money loss and the headache. *********************************************************** I booked the movers with a customer service rep from Starline Movers LLC. I called my bank and Lancaster Vanline LLC cashed the check and I never heard of the company until I called my bank. I called Lancaster Vanline LLC and they acknowledged you guys are together. Because why is this company cashing the check. That’s fraud! I wish you guys took this much concern when it was time to move my things.

Got charged $400 more than what I was quoted, got yelled at by two customer service agents (one because I was explaining what my bed frame was like instead of answering yes or no (MANDY) another one because I was complaining about the $400 over charge), my MATTRESS WAS SOAKING WET when delivered, got charged to ship a dresser that wasn’t mine.

I'm reluctant to leave a negative review as I know it affects real people, but it's important for those who are considering using Starline to understand what they're paying for and the risks. We decided to hire Starline because their sales rep convinced us that they were an honest and reputable company. This could not be further from the truth. We were all but guaranteed a move-in date, barring unforeseen circumstances like bad weather, which is understandable. When the movers didn't show up on time, I had to make several calls to get an update. When I finally got through to someone, there was no information available and no apology for the delay. Six days later, our movers arrived. Part of the package was to set up furniture, put things together, etc. However, because we had helped the movers on the front end by disassembling things, they said they could not reassemble. I understand why they do not want to accept responsibility if I misplaced parts, etc., but this was not communicated to us and there was no sense of responsibility or accountability. Instead, the movers (who I will say were kind and polite) moved our stuff inside the house and left without any further assistance. In short, we paid 2x the other quotes and in return, our movers were extremely late, didn't communicate, didn't apologize or take accountability for the delay and didn't provide the full service we were promised. I highly recommend avoiding Starline. Their blatant dishonesty and lack of accountability only reinforces the poor reputation the industry has as a whole.

This was THE MOVING NIGHTMARE FROM G** KNOWS WHERE...IF YOU COME IN CONTACT WITH THESE PEOPLE RUN!!!!! You are better off to get another company (not frm the broker to pack and load your truck and get someone else to drive it to your destination) Moving Day, I had moved the majority of my stuff I was taking to the living room to make this easier, dont waste your time on trying to make it easier for them. My items were listed on the inventory list, they came, and hardly loaded up anything before they stated that i was over my cubic square feet, 1st of all they showed no bill of lading, they didnt show me the space, i was supposed to get, when they finished loading what they wanted they stopped and tried to rake me for more money. They told me that on one of the items if i pay all 3 guys under the table they would put it on the truck, they wanted a total of 90 dollars, I begged them to take my stuff, its on the list I call Starline and they spoke to them but nothing was resolved, I was not told anything, they hung up, they Hired GMR to Move, told me these are nice guys, told me they will do an excellent job for me...yeah what planet are you from? They were supposed to take the cost of the piano off and the 2 benches if the person who was to pick it up did so, we had it in the estimate just in case i had to move it, well they didnt do that, They left behind, My matching end table to my living room set, they left my 2 white cabinets, they left a TV stand, they left my patio furniture, they left my 1 bedroom lamp and my 2 living room lamps that matched that set, they left a small deck and chair, they left the area rug, they left my outdoor patio set. they were going to leave my computers as well. All they took was my TV, my refrigerator, my bedroom set and a living room set, the rest were boxes...This was a move from a 1 level house to a basement. My stuff didnt arrive until friday, the move was only 333 miles from Charlotte North Carolina to Fredericksburg Va, my stuff finally arrives, of course they rake me for more money before they would deliver my belongings, I am in total distraught, I am a 64 year old disabled female in complete distraught at this time, my daughter in law and my son came rushing home to see what was going on, one of the movers walked in their house and they had no idea who the heck he was and he was not invited in, then to make matters worse, I tried to make it convenient for them and that was another nightmare..I called Starline again, nothing was resolved., They talk about how they handle your stuff with care and will set it up for you, another lie, my daughter in law told them where to put the items, nope they didn't do that either, the nightmare was getting worse, then they just threw my stuff in, they tried to put my refrigerator through the sliding glass door with the bottom drawer and shove it in , and it need to have the drawer taken off to get it in , they damaged the sliding glass door, I called and pleaded with Starline to fix this to make this right, and not only that they told my family members they my furniture stunk of cat urine all over it and had them psyched out like i lived liked a "PIG" It took my brother and his wife to come over and tell me they did not smell any animal urine in my furniture. The movers put the refrigerator in my bedroom and refused to move it where it was showed by my daughter in law, they just did what they wanted after all according to the Movers GMR, they dont have to do anything the contract says they are, I was in distraught for days on the loss of my belongs left behind but the DAMAGES THEY DID TO NEARLY EVERY PIECE OF FURNITURE; THEY DAMAGED MY CHERRYWOOD FURNITURE, EVERY PIECE OF IT WAS DAMAGED IN THIS MOVE, THEY DAMAGED MY REFRIDGERATOR WITH DENTS, SCRATCHES , REMOVEAL OF THE PAINT, THEY CRACKED THE DOOR, THEY DAMAGED MY BEAUTIFUL 55-60 IN TV I filed their so called insurance claim...HA HA HA...THATS THE BIGGEST JOKE OF ALL...i FILED THE CLAIM 3 TIMES WITH PICTURES, I SENT "F" THE PICTURES OF ALL MY DAMAGES, now did "F" try to help me? I dont know, he told me he would do what he could for me to get my other items, these poeple lie the movers lied,. "F" said he knew the owner of this company they hired, oh they are very nice, and YES they were willing to help me for an additional 500-700 dollars more, there items were on the inventory list, these items were already included in the cubic square footage, the item that they were supposed to take off for they refused. Now this so called insurance company comes back to offer me a 75.00 inconvenience fee..REALLY ARE YOU FOR REAL, THEY LEFT 15 OF MY ITEMS THAT THEY WERE SUPPOSED TO BRING, I DID NT LIST ALL 15 ON THIS SITE BUT THAT IS WHAT THEY LEFT THEN TO BOOT MY STUFF IS ALL DAMAGED, THEN THEY COME BACK WITH A FINAL OFFER OF 125.00 FROM THE MOVING COMPANY (GMR) Not a real ins co. I call this SENIOR ABUSE. I PAID 3154.00 for an incomplete move and damaged furniture.

They are NOT movers, they are BROKERS! I had to cancel because they couldn’t guarantee my move, after I had already paid a large deposit. I canceled in August of 2023. I was supposed to get my refund the following week. It’s March of 2024 and I still haven’t received my refund. This is fraud. I gave them one last chance today, and if my refund isn’t received by the end of the week I will be filing a claim with the Florida Attorney General for Interstate Commerce Fraud. info with “at sign” starlinevanlines.com is their email. Don’t book a company with this email address. Their phone is 850-805-5917.

****I am updating my review due to conversations with a manager over the last week or so (3/5/24). I did change my rating from a 1 star to a 3 star due to the recent interactions I have had with the manager Brian. It was explained there was a change in personnel and the individual who was handling the refunds failed to do his part which is why I was not provided my refund timely. The manager was very apologetic and has been very responsive. I was provided my refund back on 3/12/24. In general I would say when considering a moving company make sure you do all your research prior to paying any funds.********** When providing a quote they were very responsive and then became a bit overbearing. I had to make a quick decision based on the timing of my move and was pressured into signing the contract. On the contract it stated if you cancel within 72 hours of signing you would receive your deposit back. I had a gut feeling not to utilize this company so within 24 hours of signing I emailed info@starlinevan*****.com as indicated on the contract and asked to cancel my contract and refund my $900. This was on 1/3/24. Today is 3/5/24 and they have YET to refund my $900 deposit. I have emailed them numerous times. I called them numerous times and I have been given the same story, they are "researching" it and will get back to me. I believe they even blocked my number because I wasn't able to get through so I was using different lines to call in and magically got through. They do not stick to their word of following up on issues and apparently what is written in their contract don't matter because they have yet to comply with that. I intend to go on every site that has a review for this company so anyone that is looking to hire a moving company stays away from them!!!

These guys are awesome. Made the whole moving process a lot easier. Thanks for everything guys!