Starkey Hearing AidsReviews of starkey.com

I have had my hearing aids since July 2022 and I have had trouble with them ever since. One or the other wil just stop working. I have to send the non working one back. Then I have to wait a week for the aid to return. Meanwhile, I am hearing half way and lopsided. I get that one back and all is fine for awhile then the the other side goes out. The same process happens again. My Audiologist sent them both back for replacement last year. All was well until today. My left hearing aid has gone out. These aids were expensive and to just stop working on a whim if terrible for anyone needing hearing aids. I take very good care of them so there is no reason for them to just stop working. Would not use this brand again. I am going to start looking at other brands

If you ever need hearing aids, never ever chose Starky. I have the unfortunate experience to get a pair of Starky at Singapore Tan Tock Seng Hospital. Not only the set failed me after 6 months, the Singapore Starky Representative was rude and non communicative. I have just got a new Phonak set and its given me great pleasure to listen clearly again.

Customer service sucks. They read from a script. If your question is not on the script their stock response is to see your audiologist. The technology outstrips their programming. Keeps losing blue tooth. They blame it on Apple. I called Apple. They were well familiar with Starkey. Mocked them. Can I play the audio from my Dell laptop through the hearing aids? No. You have to buy a device. Can i buy it from Starkey? No. From Dell? No. On the internet? No. Only from your audiologist The hearing aids whistle in the power charger. See your audiologist. Starkey takes no responsibility for their shortcomings. In the early days of hearing aids they had the market. They are still living in the past Only from your audiologist. For $5000 I expect more, My friends love the audiologist at Costco, the service and the price. Once my insurance covers the next pair I am off to Costco

Bonjour cela fait maintenant une semaine que je suis équipé de ce modèle star Kay Genesis Ai1 12 RIC 312 Au bout d'une semaine il a fallu que je change les piles c'est normal je les ai changé d'une bonne façon ayant l'habitude de le faire et bien le modèle de droite ne fonctionne plus je suis vraiment déçus de la qualité qui coûte néanmoins 2000 euros Merci a Trust de remonter ce problème

Je suis équipée d'appareils starkey intra auriculaire rechargeables depuis septembre 2024. Je rencontre de très grosses difficultés avec tous les sons graves : bruits de moteur principalement, et je me rends compte que nous sommes entourés de ces types de bruit (voiture dans la rue, en voiture, clim et aération dans les boutiques, hotte de cuisine, micro ondes, cocotte minute et j' en passe ....) dans toutes ces situations, les appareils saturent comme si le son était presque coupé, et du coup, incapable d'entendre une moindre conversation ou autre bruit !! Inutile de préciser que je suis déjà passée une bonne 10aine de fois chez mon audioprothésiste pour voir du côté des réglages, rien ne change !!! Auparavant appareillée avec des aides auditives sigma, (au moins 5 paires) je n' ai jamais eu ce problème. Le but de mon témoignage est de savoir si je suis la seule à ressentir ça ? Mes appareils ont été retournés en usine, on m'en a retourné des soit disant neufs, et rien ne change !!! Est-ce que je dois remettre en cause les appareils et donc la marque devrait travailler sur sa technologie ou bien mon audioprothésiste qui ne maîtrise pas les réglages ? (la personne me dit que je suis là seule parmi ses clients à avoir ce problème). Je commence à désespérer, si des personnes sont dans cette situation, peuvent elles témoigner également ? Merci

Initial review of 15/4/2025: Introduce myself: using hearing aids now for about 14 years. My third set is from this brand: Visit audiologist for a hearing test: previous set of hearing aids can't amplify enough anymore. Audiologist recommends Starkey. The devices have 2 very strong plusses: the audio is far better than my previous brand (lots more trebble) and the rechargeable batteries run for 2 entire days. Why then rate 1 star? Because bluetooth is for me of the greatest essence related to work: very frequent (Teams) meetings and phone calls. In reality it has been a genuine pain: - support on Android is very poor. Works in theory, however one cannot select what kind of audio is to be streamed to the hearing aids: it's a case of all or nothing. - support on a Windows PC is non-existent: it will not work. Audiologist arranges for a "remote microphone": wire it via USB to the laptop and connect to hearing aids via bluetooth: sometimes it works, mostly not. I don't have time to fiddle around for work: I have given up on the remote mircophone connection, and am back into using proper headsets - I skip the many and lengthy e-mail exchanges, meetings with the brand specialist that brought no solution: typically pointing to the manufacturer of the smartphone, to Android, to me as a user - a couple of days ago there was a "firmware update". May I call this a firmware downgrade? Can't find information about what the update brings. Still does not work with Windows, and now the connection to the smartphone is highly intermittent: need to restart hearing aids couple of times a day, "forget bluetooth connection" to hearing aids and pair again ... All fine for a couple of hours - oh yes, there's the "future": "Edge mode+" Artificial intelligence... Claimed to be the solution to all difficult hearing situations. Sorry guys: this results at best in a weird hearing experience with strongly distorted sound. So much so that I invariably immediately switch back. Correction: I do no longer use Edge Mode + Summary? I don't think I'll ever buy hearing aids from this brand again. Update february 2026: bluetooth connection works more or less with smartphone: I do need to set volume on the smartphone to the lowest possible setting: otherwise sound is simply too loud. 1 tick lower volume results in muting. The remote Mic+ remains as useless as before, and the connection to Windows? Well ... I guess StarKey are big fans of the fruity brand. I am not. Conclusion: given Starkey has not responded nor resolved the problems properly: mayby I'll buy another set of hearing aids from them in 120 years? Or so?

Stay away from this company. Went for a FREE hearing test. Hearing aids were ordered on November 20, 2024. After multiple phone calls the aids were never delivered. On December 27, 2024, I canceled order due to non delivery and no estimated delivery date. They charged my credit card on 11/20/24 and refuse to issue the credit. Stay away from these crooks. If they can’t deliver in a timely manner, just imagine if you need repairs!

cela fait un an et demi que j'ai les appareil auditifs , et une impression d'obsolescence programé = impossible de connecter les appareil auditifs sur IPHONE x , (peut être une incompatibilité avec APPLE) et de nouveau le confort que j'ai eu pendant 1 an 1/2 je ne l'ai plus , autant avoir des appareil de base beaucoup moins cher et cela sans soucios