Starkey Hearing AidsReviews of starkey.com

I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.

The connectivity to the app and all of the other devices is marginal. And it really tends to irritate you when you try to fix it. I'm pretty happy with Tech, but this is really just a frustrating device.

It is now ten days since I lost the streaming via my hearing aids after updates on my android phone, according to .y audiologist the fault lies with the Starkey app taking time to catch up with the updates , quite frankly I'm beginning to think that this will never happen, whichever way I turn there doesn't seem to be a solution, very disappointed I have to say .

I have had my Starkey Livio AI for 4 years, paid $7,000 for the pair of them. I was looking for quality of sound due to a passion of mine that would replicate those tones. These hearing aids perform well…when they are working. I had them 1 month when they were sent in for repair. They have now been sent back to the manufacturer 5 times. I am lucky to get one year out of them before repair is needed. Plus since they are out of warranty, I pay around $500 a year for insurance. I put them in the charger and then one will not work. Test them via the phone app and one or both will not respond after being charged. I wait about 2 weeks and when it keeps happening I take them into the local dealer. Of course, they fiddle or clean then and they start working again. I get them home, a few days later starts all over again. So take them back to the dealer and have to rant with them to understand it’s intermittent, so because they worked for you once, does not mean all is well. I waste weeks going without these and begging for help. It is not the dealers fault, but 4 yrs and $7K…I expect a quality product. The quality of sound is great, but a hunk of junk producing it! I am not in an environment that is hard on them, getting them wet or issues that would cause this. I have tinnitus so without hearing aids it sounds like a freight train running through my head. I have my first pair of standard battery ones, that have never failed me. Thank goodness I kept them. We as hearing impaired people do not deserve paying for junk!!! Our local dealers can fix “trash”!

Adequate is probably the best description as to the effectiveness of the Thrive app. It randomly can't find my hearing aids (despite them being next to the 'phone). Volume conrol sometimes only works on one ( but I can control both manually). Other ad hoc bizzare behaviour necessitating uninstalling the app, downloading again and re-setting. Usually works for a few weeks until something else goes wrong...then repeat process. App needs some serious work to bring it to an acceptable, functional level!

New android and new Starky hearing aids and the aids mess up my cell when I get a call. I hear the ring tone twice and then I can barely hear the caller. Taking them back to my doctor to see what's going wrong. I wish Starky had the ability to double tap and answer your cell. These were suppose to be better than the ones I had, guess not. I was ready for the upgrade my doctor spoke so highly about.

I have the Evolv AI battery hearing aids. A high end product with lots of touted features and accessories. I guess the hearing aids work ok. However, the documentation of the features and how to use them is so skimpy as to be unhelpful. There is a phone app, great idea, but again the documentation is so skimpy that to make sense of what it does is near impossible, unless you are an audiologist well trained in their product - and they have trouble with it. They have a Telehear audio service that connects to licensed audiologist (great idea!) but depending on who you connect with it can be great or awful. The hearing aids connect to mobile devices but not natively to standard computer bluetooth due to different protocols. To circumvent that they have added an adapter to an older technology device the connects to the computer through an audio port. But the hearing aids must be disconnected to every other device, including the app and the phone must be completely turned off (per Telehear) to prevent interference. To go back and forth is a tedious and undocumented process. Bottom line, there is no integration or overall architecture between the various components of the ecosystem promoted to exist with this high end hearing aid. There seems to be no concern for how the kluge of components and necessary connecting steps impact the customer. User testing by other than trained staff who already know how the products work is not apparent. Bottom line: Some great ideas in the mix but very poor execution, especially for the price point of these high end devices. And not worth the aggravation.

I'm an old man and I take up a lot of time to get my hearing air adjusted--The lady doesn't have the time--she is over worked and spread too thin--. I will not buy another hearing aid from your company ---The aids are great-- I'm getting ready to purchase an all in the canal aid. The last aid I bought they had a new personal in office to try an adjust my new aid over the computer with someone with a Kentucky accent ---bad experience. If I could hear that well, I wouldn't need a hearing aid. I don't know what date. You don't want a review.