Gerri McGill B.
Overrated?
While I can hear better with my hearing aids they do not perform as advertised. I was drawn to this brand because I suffer from tinnitus.This didn't work for me. I like and use, the feature allowing me to pair with my Iphone, however, my right aid drops the connection several times a day on a daily basis. My consultants have tried to figure out why with no success. After 2 1/2 years they were finally sent back for repair. They came back quickly with the notes that the right one was restored to spec and the left one replaced. I had not had any problems with the left one??? The problem with right aid continued and I insisted they be returned again. I just picked them up this week and was told that both aids have been replaced. Hurrah, right...wrong. No sooner did I arrive home when the right aid again dropped blue tooth connection to my phone. This is important to me. My right aid is programmed for controlling the setting while my left controls the volume. Obviously this does not work if they don't talk to each other. My warranty runs out and the end of this year. I am extremely disappointed with the performance as was promised. I have worked with two consultants, both of whom have tried their darndest to come up with a solution. It is always the right aid that drops never the left. Completely baffling!
Response from Starkey Hearing AidsJun 1, 2020
Hi Gerri, Thank you for bringing this to our attention. We’re sorry to hear about your experience and we will use your feedback to improve our products and service. We'd like to see if we can help with the connectivity issues you are having, so please contact us at 1-800-721-3573 or [email protected] at your earliest convenience. Thank you! Sincerely, Starkey Hearing




