Starkey Hearing AidsReviews of starkey.com

The worst service I ever use. I thought to give them a try because they give a rough estimate quote base on the size given and which is cheaper than what re-ship given. End up I had to pay much more expensive than usual. The worse part is I chosen the Fedex for deliver which is slightly faster than their normal one. Even you had pay more it does not guarantee you get the product fast. Until today I had yet to received my parcel. It keep delaying and delaying. I called up and the answer given to me was they don’t know why the parcel is not delivery yet. This is the last and worst ever shipping company to consider. Don’t fall for the “cheaper price “ quote. Very disappointed with their service.

My fiancé paid 5000 for a set of Starkey hearing aids. Faithfully went every month to get them checked and cleaned at Swift Audiology. When Covid-19 hit in March, with closings and restrictions we did not go in. My fiancé is 78 years old. We went in last week and found out the aid had a crack in it and our warranty expired the end of July. I feel because of COVID there should have been an extension given as so many other companies did. But Starkey would not budge and would not repair it unless we paid. Very bad customer service in this trying time. They just lost a few customers my fiancé and I will get our hearing aids from another company. Buyers beware.

My hearing aids work reasonably well but Starkey service has not been what should be reasonably expected. My device was sent to Starkey for repair and after more than 5 weeks Starkey can only say they received the device, don't know if it was repaired, don't know where it is in the process, etc. Both my provider and I have asked for a replacement device and they haven't sent one, even though my device is under warranty. It's very frustrating when we can't get answers and in the meantime can't hear. My next device will not be Starkey.

The hearing aids themselves seem to be a good product. The Thrive app (and Starkey Customer Support) is where the problems lie. I have been trying to work with them for 2-3 weeks over the inability for the Thrive app to consistently pair up with my iPhone Xr. The only "support" that I have received is from some person who has copied and pasted information out of the handbook that comes with the devices. This states to pop out the batteries of the HAs or power down/up the HAs to see if that works. If not, uninstall and reinstall the reference to the HAs in the Settings feature of the phone. Do you want to know how many times I have done this and still get the same, poor non-connecting results?! This app doubles the price of the HAs! They make no apologies for the cost or poor performance of the App. I loved my previous pair of Starkey's and as far as these new HAs (Livio Edge AI), they seem to be a great HA too. However, to have good control of them, you have to use their ($5K) Thrive App! Therein lies the overall problem. The app is not ready for prime time use and Starkey is unwilling to resolve its issues nor work with Apple for an improvement. Save you money and research Phonak HAs! They may actually provide Customer Support AND not rob you blind. ************************** So, within the past hour, I received a response from Starkey. Clearly they never read what I had written here because they suggested that I do exactly what I’ve been doing for two weeks with absolutely no success! This speaks volumes about thus company.

I received brand new hearing aids on March 24th 2020 and within 6 weeks the left hearing aid stopped working. This was before we finished the followup appointments with the Audiologist. I took the additional 60 mile round trip to turn in the defective hearing aid. At this point I am left with one hearing aid which I cannot use without the other. After 2 weeks I returned to the Audiologist and Starkey returned a brand new hearing aid. Worked fine for setup with audiologist. I didnt even make it home and the new Hearing aid stopped working. I returned again yesterday with the brand new defective hearing aid and once again I am now with 1 hearing aid and without use. The audiologist is doing his best but the process makes no sense especially for brand new hearing aids. I should not have to wait for a Brand New Hearing aid to be shipped back to be repaired or decided not to repair only to have them send a brand new one. $5,000 should buy better confidence in replacing brand new hearing aids with the Aids shipped over night to my door. My company Insurance paid 100% and I cannot refer co-workers with the same insurance to Sarkey while I'm having issues like this.

My husband has had nothing but problems with these we have been in for adjustments several times. There is always feed back and weird noises no matter what. He even got a new pair. Same issue. The people where we go for adjustments Accurate hearing in Sartell now suggest another hearing test. How frustrating. He’s supposed to have them turned all the way up, but then there’s more feedback. Avoid this brand

My mom applied for the Starkey Hearing Aid program for hearing aids. What a sham. They denied her because they stated she did not qualify. I sent her the money for the application fee because she did not have the money and they counted it as income. They counted her selling off her clothes on ebay as income even though she sold as loss due to her needing the money to eat. A disgrace of a company. She was looking forward to hearing and now has no hope. She has been diagnosed with cancer and this is the way the company treats people. A disgrace. After seeing their response there is a large application fee required to be paid by money order or cashier's check. And also Starkey has a habit as they did with me of any negative comments on media like Facebook to remove them so you only see positive comments. They also blocked me from posting on their site. That is their right but I will let people know what type of company they are about. It seems like they only help people that will benefit them in the media. They have not helped my mom and they direct you away from their unfair supposed foundation.

Don't buy this product. Parts become obsolete in a few years. Very sad that most of their customers are senior citizens on fixed incomes.