Starkey Hearing Aids Reviews | Read Customer Reviews of starkey.com

Starkey Hearing AidsReviews of starkey.com

3.91,011 reviews
Vision & Hearing
6700 Washington Ave. S., Eden Prairie, Minnesota

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Starkey Hearing Aids

About Starkey Hearing Aids

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.

Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: starkey.com
Website: starkey.com
Category: Vision & Hearing
Location: Eden Prairie, Minnesota
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Starkey Hearing Aids reviews

Showing 134 reviews with 3 stars · Clear filters

Jerry S.
Feb 28, 2023
Dislike aids having to repair everytime…
Dislike aids having to repair everytime I get 10 feet from my phone. It is a process of docking aids then finding again on phone and pairing to app. Some of the features work sometimes and not others. Voicemail can't hear though aids. Phone calls sometimes the aids work other times not. The back ground noise always seem to be loader than the TV or people or other Items I want to hear . The phone is a android s22 by Verizon.
Response from Starkey Hearing AidsMar 2, 2023
Thank you for taking the time to share your feedback. It is strange that your devices are requesting unpairing to get them to show up in the app. Next time you have a drop and the hearing aids don't reconnect, please email us from within the Thrive Hearing Control app. This will provide phone system information to our tech support team, and they will be able to reply with any next steps that may be needed. Your hearing professional may also be able to assist you with troubleshooting this, as well as assist with any programming adjustments to ensure that your hearing aids are helping you hear in the way that you would like in challenging listening environments.
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Jeanie Pryor M.
Sep 20, 2022
Android & Thrive do not perform well
Just tell people that the Thrive app does not work well with Samsung phones. Apparently, you need an iphone for the features to work properly. I find this out after I pay $1300. for a new phone. Should have stayed with iphone!
Response from Starkey Hearing AidsSep 21, 2022
Thanks for taking the time to share your feedback. You can find a complete list of compatible Android phones here: https://www.starkey.com/hearing-aids/apps/thrive-hearing-control/compatibility. With the exception of 2-way audio for phone calls, most features are available for both Apple and Android operating systems. If you're phone is on the supported phone list and you're still encountering issues after updates, please call our dedicated Thrive app support line at 1-800-733-2596.
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Patricia H.
Aug 25, 2022
I've had these aids for several years…
I've had these aids for several years and have had to send them back once so far. I ththey may be going back again, as the charge is often less than 12 hours.
Response from Starkey Hearing AidsSep 1, 2022
Thanks for sharing your feedback. We recommend connecting with your hearing professional to see if additional maintenance or repair may be needed. If you notice a performance difference during hot and humid months, we recommend discussing additional moisture control and protection options with your hearing professional.
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rosemary sparshatt W.
Nov 12, 2021
has anyone had a problem with the small…
has anyone had a problem with the small piece of plastic not staying in the ear. Mine keep popping out and it looks as if I have a long straight hair growing out of each ear. At this price I am surprised that the plastic isnt soft enough to mould to the ear. Your comments please
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Beth J.
Nov 26, 2020
I have some of these starkey hearing…
I have some of these starkey hearing aids and they were ok at the begining.. but the issue i have is after a year of me having them for no reason the battery was draining significantly faster than it should. I would put them in at 5 am and then at 10/11 am the battery is already drained. So my audiologist told me that they want to send them out to get looked at.. so we had them sent out.. she told me that I would have them back the following week. So I called them over a week later asking about them and where they were at and it turns out that the place they sent the hearing aids to lost them. Thank heavens they were under warranty because I wouldn't be able to afford them.. so im very frustrated that they would do that.. rant unprofessional
Response from Starkey Hearing AidsDec 23, 2020
Hi Beth, Thank you for reaching out and sharing your experience. We do apologize for the delay in getting your hearing aids back from repair. We will use your feedback to improve our products and service. Sincerely, Starkey
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徐有才
Oct 6, 2020
The Bluetooth function does not work properly.
The model I bought is a starkey livio 1000a. The phone model is Redmi K30 Pro. The Bluetooth function does not work properly.
Response from Starkey Hearing AidsOct 6, 2020
Hello, Thank you for bringing this situation to our notice. We’re sorry to hear about your experience and we will use your feedback to improve our products and service. We'd like to see if we can help with the connectivity issues you are having, so please contact us at 1-800-721-3573 or [email protected] at your earliest convenience. Thank you! Sincerely, Starkey Hearing
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Not J.
Sep 21, 2020
Love streaming ability but unhappy with charging
Update: please read original review in paragraph below. The second right hearing aid completely stopped working after 6 weeks; I then received a third hearing aid! To date, I’ve now had it for 3.5 months with no more problems...but it is disturbing to have needed 2 replacements in less than five months. I recently purchased a second pair of Starkey hearing aids. I love the new Bluetooth streaming technology! Unfortunately, the right one had to be replaced after 3 months and appears to not keep a charge well. I’m not satisfied with the response I’ve received when expressing the related concern.
Response from Starkey Hearing AidsSep 21, 2020
Hi, Thank you for bringing this to our attention. We are happy to hear you are enjoying the bluetooth streaming technology! We’re are also sorry to hear about your experience with charging your device and we will use your feedback to improve our products and service. If you haven't already reached out directly to us. We'd like to see if we can help with the charging issues you are having, so please contact us at 1-800-721-3573 or [email protected]. Thank you! Sincerely, Starkey Hearing
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Terry S.
Sep 20, 2020
Moisture
I purchased my Livio 2's last October. For the most part they've worked well. Unfortunately, as they are over the ear I have a lot of problems with moisture. Either shorting out the battery, or the microphone when I sweat.
Response from Starkey Hearing AidsSep 21, 2020
Hi Terry, Thank you for bringing this to our attention. We are happy to hear your Livio 2's are working well for you. We’re are also sorry to hear about your experience with moisture and your devices. We do encourage you to keep working with your hearing professional, who is best suited to help during times of adjustment or other unforeseen recurring issues We know the professions who fit Starkey hearing aids are the best in the business and will welcome the challenge to make sure you are satisfied with your hearing devices. However, if you haven't already reached out directly to us. We'd like to see if we can share some recommendations for the moisture issues you are having, contact us at 1-800-721-3573 or [email protected]. Sincerely, Starkey Hearing
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