Starkey Hearing AidsStarkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Grier C.
I was advised they may help with my Tinnitus but unfortuneately they havent and the restaurant setting also does little. otherwise they are good
Response from Starkey Hearing AidsMar 9, 2023
We appreciate your feedback. Please reach out to your hearing professional to assist with the settings. They are happy to assist in getting it right!
Howard
I have times when my aids do not pickup the sounds around me. Then there are other time when they pickup all the background noises.
Response from Starkey Hearing AidsMar 9, 2023
We appreciate you taking the time to leave your feedback. Please reach out to your hearing professional to help with the settings. They are happy to assist in getting it right!
Norma R.
Wearing Starkey for a few years. Only complaint I cannot hear if more than one person is speaker.
Response from Starkey Hearing AidsMar 9, 2023
We are happy to hear your hearing aids are working well. Please contact your hearing care professional to have adjustments made so that you can hear if more than one person is speaking. Thank you!
Clarence C.
When I got new Starkey hearing aids. They work fine.However, the app that controls the sound for tv lasted about a week the app to use to turn the sound on disappeared from my iPhone. The other apps are there. The one to listen to tv is gone. I went back to VA they got it back up. It lasted for 1 Day
Response from Starkey Hearing AidsMar 9, 2023
Thank you for taking the time to share your experience with your new hearing aids. We are happy to hear they are working well. We encourage you to work with your provider at the VA to assist with the app.
Chuck
Bluetooth connectivity is spotty even with the new Samsung Galaxy S23 Ultra. No notification of messages or phone calls are announced in the hearing aids. Placing the phone in a pants pocket effectively disconnects the Bluetooth. Still can't connect them via Bluetooth to other devices, such as the 2022 Sony TV we just bought.
Response from Starkey Hearing AidsMar 9, 2023
We appreciate your feedback. We encourage you to connect with the support team via the app to assist. Your hearing care provider can help with ordering an accessory, such as a TV Streamer or Table Mic, to stream TV audio directly to your hearing aids.
Robert W.
Had New Cross over aids in early 2022 and they spent more time at the repairs than I had actual use of them. The App to connect to the aids was not at its best and my consultant had to contact them several times to try and get my aids to function as they were designed to work. Having had several new replacements the last ones having been without aids over Christmas till mid February 7 weeks total and starting off from the beginning I am coping with the aids I am not having the best experience with them but I have returned to many times that I have lost patience and confidence in the company.
Response from Starkey Hearing AidsMar 13, 2023
Thanks for sharing your feedback. We were unable to locate your purchase or contact information using the information provided to TrustPilot. As this is the case, we are unable to forward your concerns on to the appropriate teams for further review and follow-up. We recommend connecting with the Starkey UK team using any of the options provided on their website: https://www.starkey.co.uk/contact-starkey-hearing.
John U.
I increase the volume with the bar adjustment and it keeps reverting to default settings While I am still using.
Response from Starkey Hearing AidsMar 9, 2023
Thank you for taking the time out of your day to provide feedback. Please contact your hearing care professional to assist with adjustments.
Diana W.
I love the hearing aids, HOWEVER, they are not Bluetooth compatible. I wish I had known that before I got them. I now trade them out with Bluetooth earbuds that I had before hearing aids. I listen to lots of audiobooks.
Response from Starkey Hearing AidsMar 9, 2023
Hi Diana - Thanks for your feedback. Starkey does manufacture bluetooth hearing aids with bluetooth in several styles and models. We recommend connecting with your hearing professional to talk about your desire to have a bluetooth model the next time you're due for an upgrade.
