Starkey Hearing Aids Reviews | Read Customer Reviews of starkey.com

Starkey Hearing AidsReviews of starkey.com

3.91,011 reviews
Vision & Hearing
6700 Washington Ave. S., Eden Prairie, Minnesota

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Starkey Hearing Aids

About Starkey Hearing Aids

Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.

Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: starkey.com
Website: starkey.com
Category: Vision & Hearing
Location: Eden Prairie, Minnesota
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Starkey Hearing Aids reviews

Showing 135 reviews with 1 star · Clear filters

adrian S.
Sep 3, 2022
Awful Experience
Bought two Starkey Livio Edge 2400 RIC hearing aids in November 2021. Left one stopped working in July 2022. Has now been back for repair 4 times and am still waiting for a satisfactory repair. The right one is now not pairing with the thrive app and keeps reverting to demo mode. Whish I had never spent £3.500 on a load of rubbish.
Response from Starkey Hearing AidsSep 9, 2022
We are sorry to hear about your experience. Ensuring your Starkey hearing aids are working well is our priority. Since your previous review through a different website, our Starkey UK team has been actively working with your hearing care provider to do everything they can to satisfactorily resolve these issues for you. Thank you again for bringing this to our attention.
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Dale R.
Aug 11, 2022
Very bad choice for me
Very bad choice for me. I opted for the cross and all the accessories. Tried the rechargeable first, battery would go dead after about 12 hours, so reordered the battery type. My wife complained that the starkly hearing aids were not working. My provider sent them in again . 3 weeks later, got them back. Still bad. After all the waiting for the devices to return , I went past the 30 day time to return them and now I’m out over $4000.00! I would like a complete refund for so I can go back to my original provider.
Response from Starkey Hearing AidsAug 16, 2022
Thanks for taking the time to provide your feedback. We’d welcome speaking with you at your earliest convenience about what happened and see if we can’t do anything to help. Feel free to contact our Customer Service team at (800) 328-8602.
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Michael
Jul 28, 2022
moisture problem
I have the new Evolv Al model thats 6 months and after 4 pair of starkey hearing aids these are the worst . The hearing part isn't that bad but I live in Florida and live a active life style. These work fine indoors but as soon as you sweat a little they shut down and won't start up for hours and some times won't start up until the next day. Even after using a hair blower to dry them out. Right now I have one in for repair that kept shutting down. Good thing I have a spare set of Signa rechargable, never had a sweat problem with them. These will be my last pair of Starkey hearing aids.
Response from Starkey Hearing AidsAug 2, 2022
Thanks for taking the time to share your feedback. Our repair team will be able to make a thorough examination of your hearing aids to determine what the failure may have been. We don't recommend using hair dryers on your hearing aids, but your hearing professional will be able to provide guidance on dehumidifying solutions that may help with the summer heat, humidity, and sweat for your style of hearing aids.
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Wilma M.
Jul 20, 2022
These hearing aids SUCK
These hearing aids SUCK. I have been using aids for many years and depend on them to use my cell phone, tv, etc. THESE will NOT pair with ANYTHING. They have VERY limited pairing ability. They are going back to my provider!!!!!!!!!
Response from Starkey Hearing AidsJul 21, 2022
Thanks for taking the time to share your feedback. Our hearing aids are available in a variety of different technology tiers and styles, and there are also accessory options that can support paring to a wider variety of devices. If you would like support with troubleshooting the connectivity issues that you've been having and to confirm the features that are available for your hearing aids, please connect with our Technical Support team at (866) 637-9243. You can also contact us digitally using any of the options offered here: https://www.starkey.com/contact-starkey-hearing. Your hearing professional will also be able to assist you with troubleshooting any issues that you might be having, as well as recommend different technology if it's needed.
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Jim P.
Jul 15, 2022
Totally a crap second pair
Totally a crap second pair. Apps don’t work with my Android cell phone, just my IPad. That’s a minor detail. I’ve returned for repairs 5 times and tomorrow #6 for one. First pair were spares but now they’re dead also. I get replacement pair every 5 years through DVA. I’m stuck with this pair until Jan 2023 - maybe. Next pair will be anything but Starkey. TOTALLY DISSATISFIED. Supposedly new Evolv battery replacement pair being sent. Been supplied with Evolv chargeable set as loaners. When provided, I was advised they were 60%+/- charged. They lasted 2 hours before they quit. Proves my point of battery type are preferable.
Response from Starkey Hearing AidsJul 26, 2022
Your hearing aids help keep you connected with your world. We understand the need for reliable, clear-sounding technology. Our Starkey Canada will be in touch soon (if they have not already been) to review your repair history and discuss next steps. If you have any other questions, concerns, or comments, please connect with the Starkey Canada team or update your review to let us know what's going on.
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Geta B.
Jun 25, 2022
What a waste of money
What a waste of money. I have the AI Livio and still paying for it but what a disappointment. The connection with the iPhone keeps dropping - I bought especially an iPhone 13 because I’ve read of others having issues with Android. While watching tv or listening to music suddenly disconnects. In the recent days keeps turning off by itself and cannot turn it on. I keep recharging it but after that it doesn’t turn on as it should. The memories I created for particular environments are on for a few minutes but then it resets to Normal. So frustrating!
Response from Starkey Hearing AidsJun 28, 2022
We appreciate that you took the time to reach out to us here. We apologize for any inconvenience that the connectivity issues that you've experienced have caused you. We recommend connecting with your hearing professional for any troubleshooting support that you may need (they will also be able to assist you with any maintenance or repair support that you might need). You can also connect with our Technical Support team with any questions at (866) 637-9243. You can contact us digitally using any of the options offered here: https://www.starkey.com/contact-starkey-hearing.
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Roland E.
Jun 18, 2022
I bought Starkey (In Ears) hearing…
I bought Starkey (In Ears) hearing aids, via Eartech in Sweden which I can recommend, but the company Starkey is one of the worst when it comes to support. The hearing aids work well, but the associated App's Bluetooth does not work well and is therefore unusable. Despite several attempts to contact Starkey several times and inform about the problem, they have not been able to even confirm that they have received my request. I can therefore not recommend the Company Starkey until they deliver a fully functional product (inclusive app) and before a more customer-friendly support.
Response from Starkey Hearing AidsJun 28, 2022
Thank you for taking the time to share your feedback. We're sorry to read that you've been having difficulties with your bluetooth connectivity, and that you haven't been able to get in contact with us. Our partners in Sweden can be reached via email at [email protected]. Our global corporate office, located in the United States of America, can be contacted using any of the options provided here: https://www.starkey.com/contact-starkey-hearing.
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ewonosx
Jan 8, 2022
Rubbish
Have had starkey hearing aids for just on 6 months absolutely rubbish Feedback unbearable New cones supplied had to attend hospital to have removed Left hearing constant static and variable volume RH won’t connect to Bluetooth Batteries only last 2-3 days with out using Bluetooth Cones causing irritation in ears requiring medical treatment Have requested replacement ABSOLUTELY rubbish
Response from Starkey Hearing AidsJan 17, 2022
Your hearing aids help keep you connected with your world. We understand wanting to get things straightened out as quickly as possible. It sounds like your hearing aids may need additional adjustments, or possibly repair. Working with your hearing professional is a great way to troubleshoot the root cause of the problem and determine what next steps are available. If you have any questions or concerns, please don't hesitate to connect with our Starkey Australia team. You can do so by calling 1 800 024 985 or by using this online contact form: https://www.starkey.com.au/contact-starkey-hearing/contact-us.
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