Starkey Hearing AidsReviews of starkey.com

My partner has significant hearing loss and decided to invest in these aids. However after 3 days of the thrive app constantly cutting out we have discovered that although we have recent android phones both Motorola and Samsung they are NOT compatible with this app!! He was not given this information by the Audiologist as we would not have purchased (£3000) and are now seeking a full refund for which Scrivens have agreed as we have had them less than 1 month. We are very disappointed as it has taken courage and acceptance for my partner to take this road to better hearing. The Customer service has been appalling and we will now research for other hearing aids. We feel that Starkey should advise or instruct companies who are promoting these aids to suitable compatibility of android phones.

I have a Starkey hearing aid and it is always out of order. I don't know if it has to be replaced. I got it from FEPO here on the island of Aruba where I live. On Monday, March 20th I have an appointment with Mrs. Olga to see what the matter with my hearing aid is. I hope they can help me out with this problem.

The app keeps crashing even after deleting and re-downloading it, it changes the sound field on its own and I can't go more than a foot away from my phone before it loses Bluetooth. How can you sell such an inferior product,. Definitely NOT recommended

Really disappointed with these hearing aids, I was very strongly advised by the audiologist that I would vastly prefer private aids over NHS. What a mistake, the NHS ones are much preferable. A very expensive mistake. The Starkey aids also turn themselves off if I fall asleep, rubbish if you are waiting for the door bell to ring.

I am very disappointed in this Starkey. I have been needing to ship my Starkey Livio hearing aid in for repair a dozen times since purchasing it. The hearing aid would constantly turn off or turn down throughout the day with no specific trigger. Since I’ve had so many issues, I asked if I could get a different style, but they advised me the answer 'no'. I am a heavy user and I don’t have a reliable hearing aid to live my daily routine and job. Now I have to find a grant/funding because I can't afford another $3000 hearing aid because Starkey refuses to provide necessary customer service, again I have never been this disappointed in a company like Starkey and will not plan to purchase from them again and advised that no one else does either.

I have not even had these for 2 yrs and so far they have had to be replaced 3 times, and have been service 4 separate times... my provider charges me $40 for each update/ repair. (It seams to be every 3 to 4 mos i need it serviced or another update).. most of the time I can only hear out of one ear. I have to turn off my phone 2 to 3xs a day to reconnect my hearing aids. I am currently having another issue... these are by far the worst hearing aids I have owned... people do not buy these.. go somewhere else...

Starkey Evolv AL 2400 from independant professional. Loved the hearing quality & adjustability with the app. Then wnet on bird watching holiday in South Africa when fine-tuning for hearing birdsong would be most useful - and behold - no internet, NO APP!!! I can understand synching with cloud is useful, but to have the app functional on this condition renders it useless when most needed!! Then synch when connection is available.

With the updated software I was hopeful it would work. Sadly, not the case. It loses contact with one aid frequently and both very often. In both instances it cannot reconnect. When using satnav it streamed into the ear - great but next time no sound in aid or external and only way to get sound was to uninstall Thrive app. Total waste.