Starkey Hearing AidsReviews of starkey.com

Purchased set of NEW hearing aids Evolve AI 2400 CIC NW for 10K. Right one was sent back in 3 times over a period of 2 months due to distortion and feedback. Apparently was replaced with a new one again and 2 weeks later, been sent in again for distortion. I’m now wearing the left one and it’s background noise is atrocious. Been with Starkey for 20 years and never had an issue. This time round it’s been a nightmare. Closest clinic is 40mins away from me and it has been so stressful in between trying to deal with daily life of work, kids and functions. I gave Starkey the benefit of the doubt but now I’m wishing I just got my money back the first time and went somewhere else. Such poor quality and really just a waste of my time. Even though they were happy to credit me through connect hearing, and now I can’t even get my money back from Connect hearing because apparently I’ve gone over the 3month period..it was just such a waste of time going back and forth with them. Not happy at all.

I have a severe hearing loss, were I can't funtion without aids and lip reading. My new Starkey hearing aids had to be sent in for repair twice, I haven't worn them a total of six months. Terrible hearing aids..

Do not try ear moulds for these people! Last year I had 4 months of back and forth because they change the colour, put the wrong tube in, put the wrong vents in. Sort one problem out and they add another problem. For example, right colour but wrong vent. Next time, right vent but then wrong tubing. This year, it’s now 10 weeks later and I’m still yet to received the right ear moulds because yet again, you add things to the ear moulds that aren’t needed and do not follow instructions. Such a nightmare! 4 months last year of no hearing and going on 10 weeks this year of no hearing! I’m shocked that Starkey do not believe my Review. I even emailed them yesterday and they refused to help me and told me to go back to Boots! EDIT - I did actually receive 2 x ear moulds today but despite being from the same serial number as my last set of ear moulds, they don’t fit, you’ve put thick wall tubing in, instead of medium size tubing and one is of a rough material and one is a smooth material despite being made together! Makes no sense how I’m having the same issue as last year! Had Starkey ear moulds since 2011 so I’m unsure why it’s got so bad now!

Ron is a nice person,but too busy and hid

I purchased the Starkey Livio AI 2400 hearing aids for $7500.00. They are supposed to be the state of the art technology. I have had them for 2 1/2 years, and had to have them repaired 3 times because the product failed. The warranty was for 2 years and I had to fight very hard to get the 3rd repair done for free. When they agreed to the complimentary repair, I was told by my provider that they will only repair 1 hearing aid. One week after my repaired hearing aid was returned, the other one failed with the same exact problem. I told my provider and they said I would have to pay to have this one serviced. The cost to me would be $300 to $350 to service the one hearing aid. This is a lot of money to pay especially since the repair does not last more than 6 months. Because of this, I would never buy another Starkey product. I have gone to another provider to buy a new pair of hearing aids at a much more reasonable cost.

Very disappointed was expecting perfect hearing again.

I have had nothing but problems with my Starkey hearing aids. The right one has been serviced three times, and I just had to take the left one in. I would not recommend. Seems they are out of service more than I can use them.

I gave one star because I couldn't give 0. My second set of Starkeys have crapped out after 2 years. My first set started acting weird after about a year and a half - wouldn't charge fully, kept losing connectivity to phone until they finally would only stay charged for 2 or three hours at a time and couldn't connect to anything. They were replaced under warranty and the second pair has done exactly the same thing at nearly exactly the same time - good for about 18 months, then weird charging and connectivity problems. The big difference the second time is that the sound quality went off the cliff too. I kept them clean and never go wet, so I have no idea why they would fail again and again. There won't be a third time - I need to find something that can last longer than 2 years. Starkey has responded but could not find my information in their records. I had received both hearing aids from an audiologist in Denton Texas so the record for the order and replacement are probably under that name.