Starkey Hearing AidsReviews of starkey.com

Je souhaite partager une expérience désagréable avec le service client de la marque Starkey. Hier, j'ai acheté une prothèse auditive chez mon audioprothésiste, mais j'ai rapidement rencontré un problème technique nécessitant une assistance directe du fournisseur. Malheureusement, l'amabilité et le professionnalisme étaient totalement absents lors de mon appel. La personne du service Client Starkey, un homme que j'ai contacté le 10-07-2024 vers 10h30, a été particulièrement désagréable et m'a renvoyé brusquement vers mon audioprothésiste sans même essayer de comprendre ou d'assister à ma demande. Cette expérience a été très frustrante, surtout après un investissement significatif dans un appareil auditif censé améliorer ma qualité de vie. Je suis très déçu par le manque de soutien et de respect de la part de Starkey. J'espère que cette critique incitera l'entreprise à améliorer son service client pour mieux répondre aux besoins de ses clients.

Purchased Livio in 2021. In 2023 it stopped working for the third and last time, because I refused to send it for repair again. It never took care of my tinnitus and the app works very erratically. The most useless 4K euros I have ever spent. And I never recovered from that stupid loss of money. And the audiologist suggested I go to a therapist to cure my tinnitus!

I have the Livio model. Works great till you go to a humid environment. I live in south Louisiana, so that means anywhere other than your living room! Can't wear outside because sweat will make them turn off. Dehumidifiers help very little! I'm on 3rd or 4th pair and right now the right one works about 10% of the time. I do have to give credit where credit is due, the tinitus technology works pretty good. Would I buy Starkey hearing aids again? Not no but HECK NO!!!!!

Considering that hearing aids are for older people, the work that went into Bluetooth connectivity is pitiful. I’ve been getting a phone call everyday from my 87 year old friend because she loses connectivity. The issue isn’t with her but rather her devices. She has EarPods which work well, but these hearing aids don’t have the same Bluetooth ease of use. I would not recommend these to anyone. They work well but keep disconnecting and pairing them, at times, is quite the feat.

update.i am still with the iq muse 2000 on the right ear and the iq muse 1200 on the left since the beginning of january after the "mistake" by the team in UK which i paid (the right hearing aid when it was sent to UK in the summer I did not pay for it as it was after some unsuccessful repairs they did in Greece).and this is because when I received the wrongly replaced iq muse from UK and before I realized that it was a different mechanism, I had given to the local technical team for a maintenance the old pair (x series)because they had not worked systematically for the last 4 years. And they are being repaired, they are returned to me damaged and repaired again (3 times from january ) until now they tell me that these will go to UK.so the official representative in my country can not fix my old hearing aids (x series 70) so that I have some for my everyday life and to be able to give the iq muse 1200 to replace the mechanism properly this time. for another 40 days I will have a different sound in each ear and then if everything goes well with the repair with the old ones I will give IQ Muse to put on the left the correct mechanism.so in the best case scenario I will have the iq muse in 2-3 months. do you really check or train the technicians ?. because here in Greece, just like in UK, you certainly don't check the technicians. it is unacceptable that they put another mechanism that no one checks in UK where is the main company and not a dealer and no one checks it in Greece and they set the muse1200 like muse 2000. do u install an application for windows 11 on windows xp? from 2022 i constantly have problems with the iq muse which are repaired quickly here in greece but after a while the same again and every time I paid because there were problems outside the warranty. until the summer of 2023, when the big problems started.they were bought for 4500 euros. I have been giving hearing aids for repair for 7 months and I still don't have a set that work properly?and this is a result of the bad product and poor performance of starkeyin what it has to do with the technical department. sorry but your answer is not satisfactory especially when we are talking about huge mistakes for a very important product and from the Starkey company in UK first and not only the local representative.I need to continue with this problematic hearing issue for another 2 months at least. 40 days to correct your mistakes or your incompetence/indifference in uk and greece is a huge amount of time when you don't hear correctly and probably you haven't explained to your agents or staff how important a day is so especially if it is yours the mistake should be corrected in one day not in 40. that is, even in your mistakes you operate with the policy that there is not any urgent issue.

Purchased Starkey hearing aids through ihear it was the worst experience in my life, the hearing aids has never worked properly always echoing back into the ear we took them back many times to be repaired when we received them back same issue arose. It's been nearly 5 years and I never used the aids for more than a day they sat in the box.

Never again, avoid at all costs. After paying £3,000+ for a pair of hearing aids exactly a year ago, I first found out that the app is not fit for purpose - it can't make calls, it can't tune in to anything online. Great, I can't make calls with my hearing aids but oh well. Then the portable charger stopped holding a charge - this was a big selling point for me and it no longer works. Then, the cherry on top, the mould of one of my ears developed a crack and crumbled in my hand. After contacting my audiologist I was told there was a £250 charge "from Starkey" to fix this. When I spoke to someone at Starkey they said this was my fault and refused to believe there was a casting flaw. This was a huge amount of money for me, I can't hear out of one ear, and Starkey do not care at all. Their representative just tell me to go back to my private audiologist, who didn't actually make the moulds or the app or the charger, and made zero effort to try to make things right. Avoid at all cost EDIT to reflect the reply from Starkey - "Please get in touch with Starkey UK" - if you read the review you would see that I did get in touch but your incredibly rude representative in the UK already fobbed me off. My audiologist reached out to me to state that someone at Starkey had been in touch with them and had offered no apologies but did offer to drop the price of repair. I'm still debating whether to pay another company £3,000 or give your useless lot more money. I think I'm going to go with another company based on your attention to detail.

Application my starkey qui se plante souvent pourtant mon tel A70 est liste dans les tel compatibles. Parfois les appareils auditifs ne sont plus reconnus il faut de nouveau les appairer et il m'arrive fréquemment de ne réussir qu'à en appairer un seul sur les 2 sans explication. J'avais des appareils auditifs livio achetés il y a 4 ans qui fonctionnaient très bien avec l'application trive, selon l"audioprothesiste les appareils genesis sont mieux que les précédents mais je trouve que pour les connecter en Bluetooth avec l' application my starkey c'est zero