Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

I was surprised when the Stark Bro's representative stated they would honor the one year warranty when my bing cherry did not make it. They provided educational videos to help me with understanding whether or not a tree is actually dead. I will say that I called and left a message to inquire about the procedures on seeking a return/replacement. No one called me back. So, I wrote an email and received a reply using that method.

Always great products - the best!

I can always count on healthy plants, great customer service and support, and very helpful "how to" videos for everything, to help me manage them.

5 star rating this time! Yay! FIRST experience: I have to be honest and admit that my first time ordering from Stark was not so great. My daughter wanted to gift her husband some grape plants for his birthday. During that conversation, we talked about raspberries as well, so we agreed between the 2 of us, we'd put an order in. We ordered 4 grape bushes and 2 raspberry bushes. The box arrived just fine. A little dinged up, but not too bad. We were SO excited! But inside the box was a big problem. 6 plants laid haphazardly inside, the heavy pot parts laid on top of leaf parts of other plants. They DID include plenty of packing materials, and while thankfully these packing materials kept the plants from moving more during the shipping process, it didn't make up for the recklessness of packing the box. Each plant was wrapped in plastic wrap to keep the soil inside each pot, which IS a good thing if done properly, but this particular wrap job looked like an assembly line gone wrong. Grab a plant, throw plastic on it, who cares if leaves get broken, torn or bent... DONE! Ok... NEXT! Upon recieval, and upon removing the plastic wrap, no matter how tender and careful I tried to be, most leaves were wounded, torn, shriveled and shredded. One plant lost ALL its leaves, and ... died. The other 5 did end up surviving, as they each had at least 2-3 remaining sad looking leaves, but with proper love and care, they did eventually end up making a full recovery and we are hopeful they are going to make it to maturity. After several communications with Stark, they offered to to send me a replacement of 4 plants to make up for the loss of one plant and the poor packing and shipping process. SECOND experience: I received my replacement order and all 4 of them look wonderful! I am very happy with them. The box was a little bit dinged up, and laid on its side, but upon opening, all were securely tucked in plenty of shipping materials, and wrapped properly this time, and not one single leaf was lost. I don't have them planted yet at the time of writing this, but will soon! If I ever need any more plants next year, I will be sure to keep you in mind! For now... I'm ending on a good note!

Update:8/22 after talking to somone about the issue, they did ship the plant that i order in a timely manner, the plant is beautiful. I order a plant 8/9 and the delivery date has been pushed back 3x.I call the 1800 number they say the old delivery date. then they are always closed when the site says they are open, and now it just says order statues ordered. I have emailed them and asked them if they canceled my order, or if i need to cancel my order due to the tree not being ready and still no response. I am just going to cancel my order and hope for the best. Update: talked to someone and they said the plant would be mail out next week. We will wait and see

Knowledge the amount of time to ship the politeness it's like dealing with family

Good selection, appropriate for growing zone, recommended pairing plants for proper pollination, product delivered when promised, in good condition and will be guaranteed for one year. Planting instructions included.

Great plants and a guarantee. I know I get quality and good information from Stark Bros.