Stark Bro's Nurseries & Orchards Co.Reviews of starkbros.com

My experience with Barbara in customer service at Stark Bro's Nursery was extremely disappointing. When I called to inquire about the status of a delayed shipment, Barbara's response was beyond unhelpful. Not only did she dismissively state that they were too busy for my business, but she also claimed she lacked the authority to assist me. Instead of addressing my concern, she went on to overwhelm me with internal operation processes and challenges, completely disregarding the issue at hand. This level of disregard for customer concerns and lack of accountability is unacceptable. I hope Stark Bro's Nursery takes steps to improve their customer service and ensure that other customers don't have to endure similar experiences

Good & pretty marketing but poor on actual delivery of nursery stock. Company contracts with growers to produce the trees. Apparently oversight is poor. As was my experience when twice (2ce) this year my 3 month pending order was canceled. There are many smaller nurseries with great product waiting to wow us.

The fruit trees and blueberries came quickly in fall. The issue the 3 $60 peach trees are tiny compared to the size trees I got years back. Only God knows how many years It will take these trees to bear fruit. Their customer service is good just a lot of money for tiny tiny trees they should specify size when ordering and i could have saved $150 by not ordering--Pat Fale 920.918.9801

They offer a contact form on their website. I contacted them on June 21 and have received no response. I contacted them again on 9/7. Nothing yet.

I ordered three trees from Stark Bros. I received an email giving me a delivery date. shortly after noon on that date I received a phone call informing me that the order needed to be cancelled. I asked why and was informed that the order had not cleared customs (the trees are shipped from the USA.). I asked why, as in what was the issue. The representative would not say and just kept repeating that it did not clear customs and they 'could only apologise.' I then asked if the issue could be cleared so the trees could cross the border. The response was a loud 'No, we're done for the year.' followed by 'We look forward to seeing you next year.' If there was an issue at the border, surely it makes sense to sort it and have the trees continue on their merry way rather than paying an additional shipping fee. It simply seems suspect. Alternatively, if there was an issue at the border which the company refused to disclose, that certainly raises the issue of the quality of the trees. Stark Bros may wish (the arrogance of that is mind-boggling) to see me order from them next year, but that will not happen. Abysmal service.

Problem was regarding a North Star Cherry tree; clearly stated in the subject line. This is 7 years old tree that does not retain its fruit and is still less than 6 feet tall. The answer they sent was about thinning fruit on an apple tree. Clearly they did not read my concerns about the possibility of bad root stock on a CHERRY TREE..

I bought a Dwarf, everbearing, black mulberry tree from Stark Bros and they said it would arrive the week of May 7. It arrived May 7, delivered by Fed Ex who left the box in the hot south Florida sun. The box was hot to the touch. I hydrated the 4' tall, thin, bare tree that had tiny knots of closed buds for 24 hours, I planted it in a 25 gallon pot filled with Kellogs Above Ground Gardening Soil: took 2 of 2 cubic foot bags. I watered the empty pot. I removed the tree from it's long thin pot that came in the mail with the tree; I used the pot to make the indentation for the plant in the wet soil, and put the tree which had a fully developed root system which I loosened up gently into the hole the pot made. Custom fit. Next day, the 9th, the buds opened and tiny bits of green showed up; the 10th they opened more into what looks like tiny little branches. On the 11th day of May I used my rose bush trimmer to remove the top foot of the little tree to encourage those little lateral side branches to move out! The tree is wonderful! I won't remove the bottom buds that are greening. I'm going to let the tree grow to see if it wants to be a bush or dwarf tree. Thank you Stark Brothers! By the way, I prepared the slip by very slightly scraping the brown off so the inner creamy part of the tree was exposed, dipped the top of the tree that I removed immediately into root starter and stuck it in a waiting pot of above ground potting soil. I'm hoping!

2 of the 6 fruit trees purchased died. Not happy with the quality of the trees would have been better off purchasing at Lowes, Home Depot, or a local nursery. These trees were more expensive than some of my local options I expected trees that were of better quality and bigger in size. Unfortunately, I waited too long and missed the refund window by a month will never purchase from this company again.