Ms. M.
I love my stairlift.
I love my stairlift.. the only disappointing feature was that at the initial installment it was the slimline and that's not what I ordered. They did come back and put in the right size one, however I don't think the quality of the chair is the same.. Also the controls are different as well as where to shut off battery when there is a power outage and the installer neglected to go over that information with me..So I am hoping when I go away for a vacation and shut it down, as I was told to do in order to prevent battery back-updrainage, that I do it correctly. Other than that , it is making life so much easier for me to go up and down to the basement to do laundry, empty dehumidifier in the summer, etc. I would definitely recommend Stannah Stairlifts to others.
Response from Stannah Stairlifts USAMar 2, 2020
Thank you Ms. McCarthy for sharing your feedback. We apologize about the misunderstanding regarding your chair. We're glad to have been able to correct the situation with a chair more suitable to your needs. Our records indicate no difference in quality between the two chairs, and the controls are on the same arms. If there is something concerning you regarding the function of your new chair please give our service department a call at: 1-888-272-4327. The shut-off switch that would be used during a power outage can be found on the covered motor box under the chair. The switch location would not have changed as only your chair was replaced. Your Stannah user's manual will have this information, but if you need additional assistance locating this switch please don't hesitate to call our service department, we are here to answer all of your questions. Sincerely, The Stannah Team


