Angela
Excellent Customer Service
Excellent Customer Service

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Angela
Excellent Customer Service
Brian B.
I appreciate the installation was as scheduled. Unfortunately my friend Brian who I had the chair lift order for felt he did not get a full explanation from the installer and did not know how to come down with it. I contacted the company on your customer assistance number and the woman who was very polite and helpful scheduled a technician to come over the very next day to look into the problem which turn out to be just a simple operating instruction to hold the button for 3 seconds. Because of the fast response and because Brian is so happy with his new chair lift, I am giving your company the highest possible recommendation and the price that you installed it for which was $3,700 was very fair compared to other quotations that we got. For the reasons above, I am giving you my highest possible recommendation and my friend Brian who is very happy with his new chair lift agrees completely m
Response from Stannah Stairlifts USAAug 6, 2024
Hello Brian, Thank you so much for your kind words and recommendation! We're delighted to hear that Brian is happy with his new chair lift and that our team was able to quickly resolve the issue. Your satisfaction is our top priority, and we're grateful for your trust in Stannah. If you need anything else, please don't hesitate to reach out! Sincerely, The Stannah Team
Willie
The installer was courteous, knowledgeable and prompt.
Jim R.
Took 1 and 1/2 months to install would have liked more updates on progress. Well worth the wait however since installation went fast and complete.
Trudy C.
From start to finish everything was wonderful. I am still sad that I need a chair but this chair is so helpful. My knees are happy. Your staff was kind, helpful, knowledgeable and they deliver a safe product. Many thanks.
Thomas
Everything was done well
Judith K.
The installer was polite, cheerful, did his job in a timely manner, and was helpful in an emergency situation. He was thoughtful and caring. We appreciate the stairlift. It has been exactly what we needed.
Mary
great installation workers very professional just missing some touch up paint