Stannah Stairlifts USAReviews of stannah-stairlifts.com

while it took 3 tries to get things to work correctly, the team stuck with the task and it is working just fine now. We had a gear problem; that was replaced, but then the signal for the remote was lost. Another visit and that has been corrected. You are commended for your stick-too attitude, although it would have been better if none of these issues came up. It is very hard to contact a representative, however. We finally got in touch with a young lady who is very polite and a good representative for you, but it should not require three or four phone calls to talk to someone.

Review upgrade After using my chair lift several times I would like to upgrade my review to 4 stars. The chair does what it is supposed to do and I am glad to have it. It’s not perfect but neither am I even though I am 88. I now say well done Stannah

Stair lift works fine overall. I do find the automated rail extension to be somewhat bumpy when in use. Also, the alarms when the rail is being used are annoying. The signal to warn that the rail is being extended or folded is quite loud. The signal that sounds upon reaching the bottom of the stairs, starts immediately and continues until you are out of the seat, and have completely raised the rail back to its resting position. I feel like it's making me rush to get it done! I know, safety features, but could be improved by either adjustments with volume or timing.

So far so good

It sticks just a bit going down. needs a push.

The product is excellent, the sales experience was very good as was the installation. The only negative is that Customer Service was not great. I had trouble getting confirmation of the installation date as well as scheduling a removal date...

Excellent product and sales/installation team. We did have a computer glitch on a Friday that didn't get a tech callback until the next Monday, when they came to fix it. However this one couldn't have easily been fixed over the phone anyway. We also had some bolts loosen up on one of the stairways, but they responded quickly and tightened them. General note: If you have 34" wide stairs like us, when the unit is at the top and swiveled, you can't walk past it. Since one of us uses it all the time, but the other only some, and we have a part time maid, we leave it swiveled and folded. Also a good idea in case EMT personnel need to rescue you.

We have been very pleased with our Stannah Stairlift! It had become a necessity, as my husband and I both have conditions that affect balance and gait. We'd both had falls, some which occurred on our stairs, so our goal was to make our two level condo as safe as a one level condo. We love our home and don't want to move! The stairlift has accomplished this goal! We call it our "magic carpet." It is quiet, reliable, SO easy and safe and even my aging dog enjoys not having to climb stairs. We use it all the time and love it. It's also helpful in carrying things between levels too, like laundry...etc. I would have given 5 stars if they'd had a better price structure with more than 6 large monthly installments. The quality of the lift though has made it worth it, but it has been a struggle to have a huge surprise expense like this. When we needed it, we really needed it quickly for safety. The staff have been helpful, informative and professional.