Stannah Stairlifts USAReviews of stannah-stairlifts.com

Used (Pre-Owned) Stairlift Equipment Sold As New. Stannah Unresponsive to Complaint The below complaint was electronically sent to Stannah Interstate Lift, Inc. via three channels: 1. Interstate LIFT's "Contact US" site 2. Sales Consultant Rosalind Marshall 3. Wrote review of my experience and twice sent it to the TrustPilot/Stannah site THE COMPLAINT My "new" Stannah Sienna 600 was installed on 22 November 2021. Since then I have used the stairlift several times each day and can confirm that it is well-designed and built, is loaded with safety and comfort features, and that the ride is smooth and quiet. The installer did timely and quick work, explained user operations, and cleared the workspace afterwards. Although I am overall pleased with my stairlift's functionality, I am displeased that only the seat was new --- the rail had been previously used ¬¬--- perhaps by a long-time user. It was marred by visible wear patterns (see the appended photo) easily noted as parts were brought in to begin the installation. When asked about the "pre-owned" rail, the installer avoided eye contact while assuring that any markings on the rail was likely done at the manufacturer, or during handling and transporting (not his exact words). I hesitated in stopping the installation because it would have been my second Stannah rejection. On 10 November I halted installation because a bronze/brown rail was about to be installed. I expected a seat/rail that was some combination of white/ivory/silver as was shown in ALL Stannah's Internet photos and in tablet photos of the salesperson during her in-home consultation. Additionally, the salesperson plainly hand wrote "Ivory" in the contract's earlier draft before I changed the contract from rental to purchase. I fully expect Stannah Interstate Lift, Inc. to provide a satisfactory resolution to this issue. AS OF THIS DATE, 17 JANUARY 2022, STANNAH AS NOT RESPONDED

The ride is not as smooth as I anticipated and the lift itself is large for the space. None of this is probably fixable given the circumstances.

I have had the chairlift now for 3 years & the first year everything was fine. We got a code 3 a number of times but when we reset the chair everything ran smoothly again. The problem(s) we are having however are twofold. The chair will just decide to stop. It either won't budge from the beginning, or it will get about halfway up (or down) & stop, meaning I have to struggle to get out of it & make it up or down the stairs on my own. After two strokes, this is difficult. When we call the service people who put the chair in, we are told 'there's nobody in the area right now, but as soon as they are, we'll have them stop in'. I have a major problem with this, since nobody has 'stopped in yet! I feel if I pay $4000.00 for a product the least the service people could do is make an effort to have a person come out when we call for assistance?

Salesman gave us an installation date with 9:00 AM start. We did not receive a call a week day or two before to confirm. It was snowing on the installation date. Installer showed up at 8:00 AM and did not bring any paper or drop cloths to cover our floors. There was no follow up call after installation to find out if we were satisfied. Aside from that, the installers did a good job and I am satisfied with the two stair lifts installed. It appears to be a good quality product.

I'm disappointed that only after 4 weeks the color on the seat's edge is black. Also, the part where your feet rest makes a banging noise when raising or lowering it.

Don't get the retracting rail option without carefully considering this. If left in the down position (with the rail extended), the lift will beep incessantly until the chairit is moved back up to where the rail is retracted and the battery can be charged. This is a horrible design, IMO. I was told by the sales agent that the chair wouldn't charge when it is positioned on the retracting rail, and I was fine with that because it's supposed to be able to run for 4 days without being charged and I knew that it would be ridden back to the top of the stairs every night. I was never told that it would be impossible to leave the chair at the bottom of the stairs for any length of time because of the non-stop beeping. I told Stannah that I wanted them to fix this, but they refused. They claimed that leaving the chair at the bottom of the stairs could be a safety hazard in some situations, which makes no sense at all because they would have happily sold me a fixed rail lift in the same location. I can understand that they don't want to let the battery die, but it would make much more sense to silence the beeping after a minute or so (the way my car does when it's telling me I don't have my seat belt on) and then perhaps resume with the non-stop beeping if the chair is left off the charging strip for more than a day, or if the battery drains below a certain level. You should be able to ride the lift down, get up and just walk away without having to fuss with sending the chair half way back up the stairs every single time in order shut the blasted thing up. ------------------------------------------------------------------------------------------------ My response to Stannah's reply: Turning off the power to the chairlift by flipping the white switch under the chair is NOT an acceptable solution. For a frail and elderly person who needs the chair to get up and down the stairs, asking them to bend over and reach around the back of the chair to flip a switch is just unreasonable. I elected for the retracting rail because the fixed rail is a trip hazard when the chair is at the top of the stairs and the protruding rail might not be seen. When the chair is at the bottom of the stairs, there is no trip hazard because the chair is there. The chair is a partial obstruction in the hall, but there is plenty of room to simply walk around it. Just because some people may want the chair to always be out of the way does not mean that you should make it so that all users have no choice but to get the chair out of the way. There should be a way to disable the beeping, or at least have it time out as suggested above, if that's the way the customer wants it.

Product and salesperson were great. Installer had BO, not uniformed and wearing sloppy clothing (think butt-crack showing), made wisecracks about our home, and sat himself down at our dining room table without asking to do his "paperwork". Very poor last representative to be seen of this otherwise good company.

I just had this stair lift installed. I hate it. It is so noisy. It beeps when the hinged arm moves and it beeps when chair at bottom of stairs because it is not charging. The swivel seat makes a grinding noise! The hinged rail makes an almighty crash when it comes down! I think this is the worst stair lift design ever.