Stannah Stairlifts USAReviews of stannah-stairlifts.com

I had my floors redone which included the stairs. I removed the lift so the flooring guys could do the stairs. All the bolts and nuts were together and I got 4 guys to help me remove the lift as to not damage the equipment. I called the office fully expecting to have to pay for the lift to be reinstalled. What I got waa someone admonished me for not calling them before I removed the lift. Nevertheless they told me thry needed to send someone out to inspect the unit and it would cost me 300 dollars . Once they got here and inspected the unit, they seemed to be amazed that we lifted the lift in one section and they told me it would take 3 hours at $200. Per hour to reinstall the lift . Since it is older than 3 years old there is no by back. I read all of my paperwork and there was absolutely nothing that stated if I wanted to do some home improvement that includes moving the lift, I should consult or call them first. I dont remember ever having a worse customer experience. If you put one of these in your home, make sure you get permission or else you will just donate 300 dollars or more for absolutely nothing!!!

My Stannah stair lift is not working. Even though there are website claims assistance, 365 days, even Christmas Day, they cannot have someone here to repair it for six days. Yes six days. My mother is 95 about to be 96… And she is stuck in the basement in her bedroom unless I carry her up the stairs. This is not acceptable. When asked to speak with a supervisor, I was told that no supervisor would be available for five days. Yes, five days. I do not recommend Stannah. Their service is not what the website claims.

You didn't show up. rescheduled to this Friday

I dislike and still dislike the fact the rail does not 100% fit with the extender and I’ve had multiple techs come out and was assured it would be fixed to only have the issue continue on. There are many times I have to have my mom go back n forth until it clicks in. I’m tired of calling in for the same issue and I guess they figure customers will just live with it. So this is very disappointing.

Saturday at 8 PM my chairlift stopped working. I was midway up the stairs. Being disabled I could not climb down or climb up. My husband called and we were told someone would call us back. We waited half an hour. Nobody called back. We called again. We waited half an hour. Nobody called us back. The third time we called the representative finally said nobody is going to call us back tonight. When the tech called us Sunday morning, he said there would be a labor charge. I said we pay $525 a year for the service contract. He said the labor charge is extra because it’s after hours. It is $345. I showed him the contract and there was no mention of a weekend labor charge. My first complaint is that the two representatives we spoke with did not divulge that nobody would call us back or come out on a Saturday night. This was very disconcerting as I am disabled. I just got off the phone with a supervisor who is changing the contract to reflect that even though you pay for the yearly service contract, there will be a $345 labor charge and if you do not have the parts Covered under your yearly contract, the parts will also be extra. I tried to impress upon him how frightening it is to not be able to get up to your bedroom or down to the living space in your own home. I was very disappointed in the way this was handled. On a positive note, all of the techs that we have Encountered over the years have been wonderful. Caveat emptor. Stannah will leave you high and dry if their unit malfunctions over the weekend In response to Stannah’s reply, I requested that a supervisor called me. I also mentioned this to the tech who came out. On Monday, not over the weekend as Stannah states I called Stannah on Monday and was finally transferred to a supervisor. Bottom line the contract that I signed for the $525 yearly charge mentioned nothing regarding after hours or the necessity of having to call the fire department if it’s after hours and you don’t wanna pay the $345 fee on top of the $525. Our stairway is very narrow and there was no way my husband could help me up or down the stairs. If you are in the business of helping people that are disabled, then don’t have such a miserable attitude toward them when something that they depend on for the living cannot be serviced in a timely manner. I was able to inch up the chair over and over again to finally get to the top of the stairs so I could go to bed. In the event of an emergency, I don’t know what I would’ve done. It was the supervisor that I spoke with on Monday that mentioned they don’t knock down doors. I said you would not have to knock down a door not only was my husband home, but my neighbor has a key. That was his justification for not having people on call in the event of emergencies. I was extremely disappointed that I had to make another phone call in order to speak with the supervisor and they never reached out to me. They shouldn’t lie on trust pilot to make themselves look better.

In late 2019, I purchased a Stannah chairlift model 285 with a curved rail. A year later, this model was discontinued. When the chair stops functioning, which is often, the wait time for it to be fixed is lengthly. Repair parts are not carried in the local warehouse causing long wait times of several weeks for my chairlift to be repaired. This is coupled with a high turnover of company technicians that are knowledgeable of the model 285 chairlift, as they have to consult with a technician(s) located on the East Coast. (I live on the West Coast.) Again, the lead time for repair is very long. I’ve asked Stannah to remedy this, and the only solution they could give me was to install two straight chairlifts which would mean that I would get off the first lift at the landing, then get on the 2nd one leading to the top of stairs. This is an unacceptable solution! In early 2025 Stannah sold the maintenance of their chairlifts to another company, causing the waittime to repair my chairlift to worsen. I am a senior disabled person and require the use of a chairlift in my home. Purchasing a new lift is not a financial possibility. UPDATE: It’s 2/17/25 and I haven’t heard back from Stannah yet.

Bought a stairlift, made the deposit, and now nearly three months later, nobody has contacted us about installing it. And no body has even responded to us for nearly 4 weeks, despite us emailing multiple people multiple times. They also had the wrong name (correct address), phone, and email despite us having provided it all, noticing he incorrect information, and asking for the correction.

I have previously left a one star review, to which Stannah responded by giving me their customer service number. Guess what? The number they gave me was NOT for Stannah service dept, but for some fraudulent company allegedly handing out free medical alert devices! When you press 1, you get a recording about a free medical alert device , then you get the very same automated response when you press 2( the option Stannah told me to choose). So once again, they are not ready/ willing/ able to assist you once your stair lift breaks down