Barbara D.
FORMAL DEMAND FOR IMMEDIATE LOCATION, ACCOUNTABILITY, AND DELIVERY OF MY PROPERTY
I am writing to formally demand the immediate location and delivery of my household belongings that were picked up by Stanford Van Lines in Columbus, Ohio, more than a month ago for transportation to Atlanta, Georgia. At the time of pickup, I was promised that my belongings would be delivered to Atlanta on August 16, 2026. That promised delivery date has passed by weeks, and I still do not have my property. What makes this situation even more unacceptable is the complete lack of meaningful communication. I have repeatedly attempted to contact Stanford Van Lines, yet my calls have gone unanswered and I have not been provided with a clear, reliable explanation regarding the whereabouts of my belongings. I am demanding an immediate answer to the following: 1. The exact current location of my belongings. 2. The name and physical location of the facility, warehouse, truck, driver, or carrier currently possessing my property. 3. The name and contact information of the person currently responsible for my shipment. 4. A written explanation for why my belongings were not delivered on August 16, 2026, as promised. 5. A firm and specific delivery date—not another vague promise or estimated timeframe. 6. An explanation of what Stanford Van Lines intends to do to compensate my family for the expenses and losses caused by this prolonged delay. My family and I have been forced to stay in hotels for weeks because we do not have our household belongings. This has caused significant financial expense, inconvenience, frustration, and emotional distress. My children and family should not have to continue living in temporary accommodations because a moving company has failed to deliver property that we paid to have transported. This situation must be resolved immediately. I am no longer willing to accept unanswered calls, vague explanations, repeated delays, or promises without action. I have paid for a transportation service, and Stanford Van Lines has had possession of my personal property for an unreasonable amount of time. Please understand that I am preserving documentation of this entire matter, including my contract, payment records, pickup information, promised delivery date, communications, unanswered calls, messages, and expenses incurred as a result of this delay. If I do not receive a substantive written response confirming the exact location of my property and a concrete plan for immediate delivery within 48 hours of receiving this notice, I will proceed with the appropriate next steps without further notice. Those steps may include filing formal complaints with the appropriate federal and state regulatory authorities, seeking legal counsel, pursuing claims for the recovery of my property and applicable damages and expenses, and taking any other lawful action available to me. I strongly urge Stanford Van Lines to treat this matter with the seriousness it deserves. My family has already waited long enough. I expect my belongings to be located, accounted for, and delivered without further unnecessary delay. This is my formal demand for immediate resolution. Please respond to me in writing with the exact location of my property and the confirmed delivery arrangements. Barbara Donkor Collins Aboagye
Response from Stanford Van Lines Inc.Sep 14, 2026
Barbara, we would like to clarify that August 16 was your First Available Delivery Date (FADD), not a guaranteed delivery date. Your shipment was delivered on September 9, within the contractual delivery timeframe. If you have any questions or concerns following the delivery, please call us at 800-678-1998 so we can review the matter internally and work to address your concerns.