CHRISTY V.
The men were nice but there were not…
The men were nice but there were not enough of them for our listed inventory items. We had a professionally crated grand piano in addition to standard household furniture. They had a very difficult time loading the piano and asked for help but my husband just had surgery which is why we hired movers, so he could not help. Dispatch should have sent 3 men.
Response from Stanford Van Lines Inc.Aug 28, 2026
Christy, Thank you for sharing your feedback. We’re glad to hear that our crew was courteous, but we’re sorry that the staffing did not meet the needs of your move, particularly given the professionally crated grand piano. We understand that you hired professional movers so you and your husband would not need to assist with heavy items. Your concerns regarding the crew size and dispatch planning have been noted and will be reviewed internally. We appreciate your feedback, as it helps us improve our planning and service.