Stanford Van Lines Inc.Reviews of stanfordvanline.com

Cambron was amazing. From the time he got here till he left. Everything was handled with care. However: 1. I was told I would have two days notice as to when the movers would arrive. I received a call late morning in September 7 from Julia advising me that they would arrive on September 8 by 2:00. I frantically finished packing things like a coffee pot, microwave, toaster; emptying the refrigerator and freezer; taking beds apart, etc. my husband and 50 year old daughter have disabilities so I arranged care for them in the 8th when I expected the movers. 2. Late in the afternoon on the 7th from Julia saying that the movers would no come until the 9th. By this time I had arranged care for my family and packed everything that would contribute to feeding my special needs people. Beds had been dismantled. 3. This change in schedule cost me extra money and inconvenience. 4. I expected the movers by noon on the 9th but at 11:30 I received a phone call from the driver saying they would be here by 2. They arrived after 3 and worked until about 5:30 and agreed to be here by 8:00 the next morning. This meant an extra day of off site care for my family. They were on time and worked hard. 5. These delays also delayed my departure for Alabama. I am not new to this packing and moving scenario. My husband served 21 years in the Air Force and we moved 10 times including two overseas assignments with 3 children. This was my first time experiencing such inconsistencies.

I booked this move through SafeShip Moving Services, who brokered a contract with Stanford for the logistics. It was a move from IL to FL. SafeShip quoted 2-12 business days, Stanford quoted 3-15, but their contracts always stipulate up to 30 business days, so that quote is really irrelevant since they aren’t really held to it, especially for interstate deliveries. I didn't have any significant issues with pickup of the items - that was smooth and I left a separate review directly after that experience because the guys who helped did a solid job (they also are incentivized to request good reviews). For the dropoff, Stanford dispatch had "issues" getting a driver assigned for the trip from IL to FL (likely just didn't have a full load for the semi trailer yet), so it took them 17 business days from my "First Available Delivery" date (Mar 1) to get the items to me (picked up Feb 26, dropped off Mar 24). I had to live with what I brought in my car with me and buy other essentials along the way during that entire month-long timeframe. The only reason they don't get 1 star is because the dropoff driver, Andrii, was indeed helpful. He was by himself, but managed to get all of the items, including two large desks, up to my second floor apartment, used a Uhaul from another dropoff to bring my items as well, and insisted on helping me put my bed together. He did say he would be arriving between 2-6pm and came at 4:30 with no belongings to scout whether he’d be able to fit the semi into the apartment complex... I had a meeting right at 6, so we agreed he would return at 6:30, and we got things moved in thereafter. It was inconvenient yet again, but I've been waiting a month, what's an extra 30 minutes. For anyone considering utilizing these groups, be very specific going in with expectations. Make your FAD the earliest date possible, confirm that you don't have more than the 14 stair allotment (extra charge), and make sure you can get a 75ft 18 wheeler within 70-80 feet of your front door - if you can't, expect to be upcharged $400+ for a shuttle (Uhaul) on day of delivery, or pray for a considerate driver. Otherwise, okay experience.