Staghead DesignsReviews of stagheaddesigns.com

I never received my gold earrings. I moved to a different address in the time it took for them to ship the earrings. I ordered them in January of 2025 and they shipped in May of 2025. I messaged them in advance letting them know my new address and was told it was updated. It was then shipped and delivered to the wrong address where someone wrongfully signed for my package. I have reached out on numerous occasions and no one has gotten back to me. I am extremely disappointed and have been trying to file a dispute with my credit card since they will not send me a new one. This is a huge mess and no one will take responsibility for what happened. I have submitted proof of confirmation of the address update and everything. I will not be ordering here again. I am extremely let down and would not trust them with another penny.

Customer service was very responsive and helpful. Only complaint is that I got 2 “your ring has finished casting” emails which was confusing. I think it did take longer than the quoted 8-week production time, but wasn’t a problem for us. The shipping was fast as heck and the ring is beautiful.

I lost my wedding ring so needed a new one and loved the options . I received my test fit rings quickly and returned them . Received my new wedding ring several weeks later and I love it , to my surprise a nice box to keep it on along with a silicon ring what a great idea. Thank You Staghead..

We ordered the remmy ring. We understand that the rings are handmade (which the customer service people reminded us of multiple times in defending the poor craftsmanship), but the rings we received the first time looked nothing like the photo. It looked like costume jewelry. We returned it to have it remade with explicit details on what was different (including that the ring says it’s 8 mm but the one we received was less than 7). We just received the new one and while it’s an improvement, it’s still a huge disappointment and still not 8 mm wide. Not at all what you want in a wedding band. We know our money is gone now and we will likely have to find somewhere else to get a ring we are excited about. In addition to the inconsistent craftsmanship, customer service is non existent. When spending hundreds or thousands, you expect to be able to talk to someone. That is not the case here. I would not purchase from here again.

Terrible company and terrible quality rings do not buy from them.

Do not trust this company, despite its nice web design. My husband purchased his wedding ring that looked beautiful initially, but within four months, it broke due to poor craftsmanship. I'm wondering how many of these positive reviews are staged, as I notice the product reviews seem written by the company and the store reviews are all 1 star. The material and build quality were far below what I expected, especially for the price. To make matters worse, when I reached out to customer service, they refused to repair or replace the damaged ring. Their unwillingness to stand behind their product is extremely frustrating and unprofessional. After doing some research, I found other reviews from customers who experienced similar issues. Save yourself the headache and avoid this company. If you're going to pay hundreds of dollars, there are plenty of reputable jewelers who offer both quality products and reliable customer support.