Staghead DesignsReviews of stagheaddesigns.com

Good morning to those that are reading this. I am writing this review to explain my experience with stag head designs. A majority of the experience was fine, customer service can take a few days to get back to emails but they were able to find designs I had in mind. After purchasing a stone I wanted to use they custom made it and had it shipped with 2-3 months. All in all the ring looked great and I was super happy with my purchase as it is exactly what my fiance had in mind. Why the 1 star ? The day i popped the question to my now fiance, she was extra careful with the ring taking it off before dressing showering etc. We left it on the nightstand to be sure nothing happened to the ring while sleeping that first night, and in the morning we had discovered one of the accessory stones had actually popped out after 1 day of use. We thought it would be almost impossible to find it if it was lost during the day but we actually managed to find the stone & a small chip on the floor / night stand. The accessory stone that was damaged was green tourmaline. Unfortunately we spent the 2nd day of the engagement trip figuring out how to repair / replace the stone, ultimately we decided to ship it back out to stag head designs where they said they would cover the cost of replacement. The estimated repair times is around 4-6 weeks, which is a huge bummer as my fiance is very disappointed she is without her engagement ring for so long. We took it to a local jeweler to get a 2nd opinion and the cost of stone replacement would've been cheaper and faster to get it replaced at that store than to get a rush order completed with staghead which would've costed like $250 dollars. The local jeweler also mentioned that they also would have honored the repair / replacement on the house and would have gotten it fixed in 1-3 days compared to 4-6 weeks not including shipping times back and forth. All in all I ultimately recommend going with a local jeweler, that way you have a physical store you can go to in case there are any issues with whatever ring you purchase. It's definitely a huge bummer to have something like this happen after the first day of use and we might not have the ring back in time for our engagement party. I hope this is helpful to any potential buyers.

Numerous issues - avoid. Ordered an engagement ring and the design process took forever (think 2 weeks between each basic email from them). Finally the ring came and we were happy with it. However, about 1 month in one of the diamonds fell out. We sent it back to them (at our expense) and they replaced it. 6 months later, another diamond has fallen out. Took it to a reputable jewellers this time to be replaced. Upon analysis, they found that the diamond that had been replaced by Staghead was replaced with a cheaper lab grown alternative - and they hadn't told us this. So 2 diamonds fell out, 1 replaced with a fake without our knowledge, and a horrible design process. The jewellers also told us that the design is susceptible to the diamonds continuing to fall out, something else they hadn't told us. Go to a reputable jewellers, these guys aren't worth it.

Terrible company. Rings are awesome but customer service is 0/10. They sent me two ring size kits and both were different from each other. Esmeralda i think is her name, blamed me for the issue i was having and didnt try to fix the issue. Oh you want to resize and get your ring before your wedding? Thatll be another $250… Do not shop here.

Enquired about a ring. Found Carson to be quite rude and didnt seem to want my business.

I never received my gold earrings. I moved to a different address in the time it took for them to ship the earrings. I ordered them in January of 2025 and they shipped in May of 2025. I messaged them in advance letting them know my new address and was told it was updated. It was then shipped and delivered to the wrong address where someone wrongfully signed for my package. I have reached out on numerous occasions and no one has gotten back to me. I am extremely disappointed and have been trying to file a dispute with my credit card since they will not send me a new one. This is a huge mess and no one will take responsibility for what happened. I have submitted proof of confirmation of the address update and everything. I will not be ordering here again. I am extremely let down and would not trust them with another penny.

We ordered the remmy ring. We understand that the rings are handmade (which the customer service people reminded us of multiple times in defending the poor craftsmanship), but the rings we received the first time looked nothing like the photo. It looked like costume jewelry. We returned it to have it remade with explicit details on what was different (including that the ring says it’s 8 mm but the one we received was less than 7). We just received the new one and while it’s an improvement, it’s still a huge disappointment and still not 8 mm wide. Not at all what you want in a wedding band. We know our money is gone now and we will likely have to find somewhere else to get a ring we are excited about. In addition to the inconsistent craftsmanship, customer service is non existent. When spending hundreds or thousands, you expect to be able to talk to someone. That is not the case here. I would not purchase from here again.

Terrible company and terrible quality rings do not buy from them.

Do not trust this company, despite its nice web design. My husband purchased his wedding ring that looked beautiful initially, but within four months, it broke due to poor craftsmanship. I'm wondering how many of these positive reviews are staged, as I notice the product reviews seem written by the company and the store reviews are all 1 star. The material and build quality were far below what I expected, especially for the price. To make matters worse, when I reached out to customer service, they refused to repair or replace the damaged ring. Their unwillingness to stand behind their product is extremely frustrating and unprofessional. After doing some research, I found other reviews from customers who experienced similar issues. Save yourself the headache and avoid this company. If you're going to pay hundreds of dollars, there are plenty of reputable jewelers who offer both quality products and reliable customer support.