When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 77 reviews with 1 star · Clear filters
Gail D.
Didn't get it. Did you send it to AZ?
Response from ss396.comFeb 24, 2025
We're sorry you haven’t received your order yet. As a first-time customer, we require address verification to protect against fraud, and we've attempted to contact you via email with no response. Please reach out to our customer service team so we can assist you in getting this resolved.
Dontay H.
This company has literally taken over 3 months and I still have not received a refund with countless emails and phone calls. I wouldn’t not recommend them at all they give you the run around but no action
Raymond H.
Did not receive yet.
Response from ss396.comFeb 18, 2025
Thank you for requesting a catalog! As noted on our website and invoice, free catalog requests are sent via bulk mail and typically take 4-6 weeks for delivery. Your request from 2/7 is still within that timeframe, but we appreciate your patience. If you need one sooner, we do offer expedited shipping for a small fee. Please call or email us to learn more about this option.
Jason
They filled and shipped my order without reading the customer notes section. I had concerns about my free shipping code not working and concerns that the master cylinder would not be the right one. No one followed up with me about these issues. Then I was charged shipping - I complained- and was told there was nothing that could be done. Don’t have a customer note section on your order page if it’s disregarded.
Richard H.
I ordered thousands of dollars in parts and I have been having a terrible experience with SS396.com There has been more than one issue the current and most stressful has been ordering a Dakota Digital RTX (clock) that is not working properly. I have called spoke to them twice and emailed them to start a claims process and have not heard back from them. Meanwhile I am incurring costs associated to my vehicle being stuck at the shop with a bad Dakota. Digital dash. They need to improve their customer service, response times, ordering process and claims.
Michael G.
I ordered the taillight lenses with the chrome trim pieces that go over the lights and did not receive the trim pieces in my package. I did receive the lenses and gaskets however. I’m sure it was just a mistake but I would still like the trim pieces.
Brian
Placed my order and heard and saw nothing about shipping. Than one day it was at my door. Went to my order status and it showed in process. Parts were great. But info on shipping was poor.
customer
The first experience was a thousand dollar plus and postage free per the cover page should have applied and i was charged freight and it was only to Jacksonville Fl. 45 miles away. That was the first order issue and then the second order was this order and again 45 miles away and I see a Black Friday sale and I think they are only 45 miles away and I need to order over a thousand again, so I order on Friday, and I get the products all saying in stock,10 days later I finally get the products only 45 miles away. I ordered from your co. because Classis your competitor is 2500 miles away so i figured yours would make it quicker, no, they get orders to our shop in 5 days from the day of order. So, I try to buy local, but I need to keep getting it quicker from California, Crazy you need to get a handle on the turnaround time from order to front steps.