ss396.comReviews of ss396.com

Response from ss396.comMar 9, 2026

Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -

Response from ss396.comFeb 16, 2026

Hi Brian, you ordered your catalogs on 2/2. As stated on the website, catalogs can take 4-6 weeks to arrive. It has only been 2.

Response from ss396.comJan 20, 2026

Thank you for the feedback, Tyler. If you’re referring to our free parts catalog, please note these are shipped weekly via USPS bulk mail and typically take 4–7 weeks for delivery. If you need one sooner, please contact our support team and we can review faster delivery options.

Response from ss396.comJan 14, 2026

We’re sorry, but we do not tolerate abusive or threatening language toward our team under any circumstances. The call in question was escalated to management and reviewed, and the comments made were serious enough that we chose to cancel the order, issue a refund, and restrict future purchasing access. While we value every customer, no $700 order or any future business is worth risking the well-being of our staff, especially long-term team members who work hard to support our customers.

Response from ss396.comJan 15, 2026

We’re sorry for the frustration this caused and understand why a mismatched mirror set would not work for a custom build. Before shipping, we notified you that the mirrors in stock were from different manufacturers and would look slightly different, and we provided photos for review. You confirmed you needed two right mirrors and one left, and when asked if you wanted us to ship what we had in stock, you replied yes, so the order was processed and shipped accordingly. That said, we acknowledge this was not handled as thoroughly as it should have been. While the mixed-lot difference was disclosed, there was no clear written confirmation specifically acknowledging acceptance of the variation, and we understand that once installed—especially on a high-end build—even small differences can be unacceptable. Although this would normally fall under a standard return, we will be contacting you directly to correct this issue at our expense. We can only hope that a combination of misunderstandings and lack of thorough review on both ends does not prevent a continued working relationship moving forward.

Response from ss396.comJan 9, 2026

We’re sorry for the frustration this caused and appreciate the opportunity to clarify. Your order was placed online using the local pick-up shipping option, which is clearly labeled at checkout as not being free shipping and intended only for in-person pickup at our Palm Coast, Florida location. This option also includes a disclaimer noting that if the order later requires shipment, applicable shipping charges and a handling fee will apply. After the order was picked and ready for pickup, no one arrived to collect it. When we followed up during our routine pickup-outreach, the order was then changed to ship via standard ground methods, which required repacking and shipping costs. No pricing was changed after checkout to products, and no upselling occurred. We understand how this may have been confusing and regret the experience you faced, but the charges applied were consistent with the shipping option selected and the disclosures provided at checkout.

Response from ss396.comSep 17, 2025

We’re very sorry to hear that you were disappointed with both the quality of the product and the service you received. We strive to provide reliable parts and a positive customer experience, and it’s clear we missed the mark in your case. We’d like to better understand the specific issues you encountered so we can address them directly and improve. If you haven’t already, please contact our support team with your order details and any concerns about the product’s condition or fitment. Our team is here to help with returns, replacements, or to investigate any quality concerns with our suppliers. Your feedback is important to us and helps us improve not only our products but the service we provide to all our customers. We hope to have the opportunity to make things right.