ss396.comReviews of ss396.com

Response from ss396.comMay 21, 2026

Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates. With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -

Response from ss396.comMay 5, 2026

Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.

Response from ss396.comMay 1, 2026

We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved. Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately. If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.

Response from ss396.comApr 14, 2026

Hey Michael, we are not seeing an order under this name? If you do not like the mirror, please give us a call and we can set up a return for you! EDIT: Okay with that name we were able to look up your order. It seems you already called a few days ago and we have sent a return authorization along with a return label for the mirror. Once we receive the mirror we can process the return and get you another mirror sent out! Sorry for any inconvenience.

Response from ss396.comMar 27, 2026

Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!

Response from ss396.comMar 26, 2026

Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!

Response from ss396.comMar 12, 2026

Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility. That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.

Response from ss396.comMar 12, 2026

Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.