SRAMReviews of sram.com

Bonjour, Tout d’abord Le tutoriel officiel explique très mal et pas toutes les différentes phases de montage, Pendant l’installation, il m’a fallu utiliser la « cale de réglage d’écartement », fournit par le fabriquant celle ci ne correspondais pas à celle mentionnée dans la vidéo, de plus, a la première prise dans les mains, elle s’est quasiment toute détruite, qualité médiocre, impossible de mesurer avec, le fonctionnement n’étant pas expliqué.

My bike came equipped with SRAM rival Hydro R gear. For daily use it’s kind of fine, it stops and shifts gear. I don’t particularly like the single leaver that does everything, pushing it so far for double shifts is awkward and sometimes it will pop up a gear when you want to go down which is really annoying. But my biggest issue is the durability and lack of serviceability. After about 5000 miles the shifter felt really sloppy and kept getting stuck and the breaking wasn’t up to much, so I decided to service it. Unfortunately the vertical nature of bike service information silo meant I used the wrong break fluid, knackered! That’s it completely ruined apparently. I get that I cocked up up but for that to be the end of the whole system is ridiculous. If it was made more durable then a new set of seals and a flush through really should do it but SRAM don’t offer that option. Crap. It’s 2026 stuff at this price point should be bullet proof or completely serviceable. I won’t buy SRAM again. And that is the issue. Companies are hoping that making stuff that falls apart will mean that they get custom after custom as we bin and replace stuff but that’s not the case, they just look like they make rubbish and have poor customer support. They need to build their business model on supplying service parts.

Update for Sram Force would not complete and made the rear derailler freeze. Sram is shipping a replacement derailler so 2 starts but out of a bike for 2 weeks and poor execution for a fairly standard software issue. Apparently its a known issue.

Madly expensive stuff that stops working after a few weeks (eTap red derailleur) and the “guarantee” does not cover the work

Hier muss man ganz deutlich sagen, dass Sram herausragende Produkte herstellt. Allerdings hat es auch gravierende Schattenseiten. Die Ersatzteile sind rar oder werden vom Hersteller erst gar nicht angeboten. Auch und insbesondere bei den aktuellen Produkten. In den allermeisten Fällen muss ein Teil vollständig ersetzt werden. Mit anderen Worten, es ist und bleibt eine kommerzielle Nötigung.

I have had 5 pairs of Rockshox forks: 2 came with bikes and I have had 3 replacements; 2 of which I have purchased. First pair I bought from CRC to replace an old failed set of Dart's. These failed within 6 months and were replaced by Rockshox with no quibble - great!. They have been fine since. The second pair I bought to replace a set of failed forks on my wife's bike. They started to fail after 6 months and returned these to CRC who then sent them back to Rockshox. Rockshox took over a month to even look at the forks. These mountain bike forks apparently need servicing every 50 hours - no documentation to state this is supplied. Not sure how you are supposed to know. But that would be irrelevant anyway as they had been used for less than 50 hours. They were only used on forest trails, for 1 - 1 1/2 hours maybe every other week and hardly ever during the winter. So significantly less than 50 hours and well within their expected usage parameters. Apparently they had been abused and are now a right off and it wasn't their fault and haven't been serviced. I will not be using Rockshox forks again nor would I recommend them. 2 out of 5 have failed which I don't necessarily mind but I do expect companies to hold their hands up and admit when their goods are faulty.

Great parts, but support is poor. Had a broken part, which is still under warranty but eventually gave up as their response times are very slow. Back to Shimano parts.