SRAMReviews of sram.com

I bought a ZIPP 303s wheelset based on the reviews, the warranty and life happens programme. I damaged the front wheel, well within the warranty period and ZIPP agreed to replace but in short, 3 months on and still no sign of the replacement. Extremely frustrating to deal with. Constant miscommunication and an absolute blase attitude - they couldn't care less if it takes 6 months or indefinitely. The most recent communication from SRAM was to my local dealer, confirming that the damaged Wheel was collected by SRAM/Zipp and being shipped to them and so they provided a tracking number. 1 week later and the tracking disappeared. The dealer investigated why this happened and found it was shipped to somewhere in the Netherlands- approx. 1200kms west. The dealer was told by SRAM/ZIPP to "wait". Further queries by my local dealer in the following weeks obviously didnt go down to well with SRAM/ZIPP. They then told my dealer, that actually the "Life Happens Programme" is not in fact covered by the warranty and they don't have to replace the Wheel. They were effectively putting themselves out and implied they were doing this as a sort of favour. Just unbelievable messing. I always wanted to buy ZIPP Wheels. I'm extremely disappointed. I would not recommend anyone buy ZIPP Wheels based on their Warranty. Let down badly by ZIPP/SRAM. Update: It took 7.5 months to get the replacement. Replacement cost €250. RRP approx. €500.

SRAM steht für schlechte Qualität. Vorderer Wechsler hatte Kriechstrom, musste von Beginn ausgewechset werden. Kette nach. 2 Jahren völlig gedehnt, Schaltung unpräzise, daher jetzt schon hinterer Antrieb komplett verschlissen, vorderer Wechsler springt vom großen Kranz auch nach Kettenwechsel (mit korrekter Länge). Red eTap AXS ist Schrott für 1600 Euro, 😳 ..

Bought a new bike from CRC. Came with SRAM NX components all warrantied for 24 months. After 18 months of occasional use, one part costing well over £100 failed and no longer operated within tolerance due to their ridiculous decision to use plastic and not metal as part of a mounting bushing. The retailer was unable to supply a replacement as SRAM don't appear to think that providing replacement parts to existing customers is something they need to do (they have prioritised supplied to bike manufacturers instead). Have now had to buy new wheel, rotor, cassette, mech & shifter to migrate to the bike to Shimano as I am tired of waiting for warranty replacement and cannot find any SRAM parts for love or money. Useless components, useless service. I will never, ever buy any SRAM bicycle parts ever again. I have similar parts from Shimano that are well over 10 years old and still working perfectly and have NEVER had a bike part fail like this through regular use. I will happily update this review if I ever get a response from SRAM.

SRAM don’t give a monkey’s about their customers. I bought their halo Red AXS groupset in August 2020. The inbuilt power meter has started to drain batteries, only lasting 1 hour or less from new! SRAM have shown zero concern about the failure and don’t care that the warranty return will prevent me cycling for an extended period, maybe three months they say. There are so many ways that they could do something to effect a fast exchange, but they just don’t care. Stick to Shimano!

Die ganze Zeit habe ich mich gefragt, ob der SRAM Shop aus "Verstehen Sie Spaß" entstanden ist. Ich kann mich nicht erinnern jemals etwas derart Schlechtes erlebt zu haben. Ich habe ein Powermeter gekauft und mir wurde am nächsten Tag eine Rechnung zugesandt nebst Lieferschein und ich durfte wohl annehmen, dass die Ware auf dem Weg ist. Weit gefehlt, es tat sich nichts. Als ich dann nach einer Woche einmal nachfragen wollte die große Überraschung. SRAM.com hat weder eine Mailadresse, noch ein Impressum noch eine Telefonnummer? Ich habe dann versucht in der Zentrale anzurufen, dauerbesetzt...Sehr schön auch der Hinweis man möge sich bei Fragen zur Bestellung gerne an den in der Mail genannten Ansprechpartner wenden. Also Herr donotreply, wo stecken Sie? Egal, Paypal gebeten das Geld zurückzuholen und dann kam doch noch Bewegung in die Sache. Man meldete sich und bat um Verzeihung, da die Sendung zurückgegangen wäre, man wisse aber nicht warum und ob ich die Ware trotzdem noch haben wolle. Man würde sie sofort abermals versenden. Das Ganze dauerte dann wieder eine Woche und tatsächlich kam das Powermeter dann. Eine Tracking ID bekommt man nicht, zu modern für SRAM. Gut finde ich aber, dass es keine Widerrufsbelehrung gibt, wenn mir der Artikel so in 2-3 Jahren nicht mehr zusagt widerrufe ich einfach und fordere mein Geld zurück. Danke SRAM. Also an alle. Kauft bloß nicht bei SRAM.com das Ganze ist ein schlechter Witz.

Woeful customer service. I asked SRAM UK about servicing a Power Meter, they offered no help at all. I will never buy another SRAM product again.

I find it disheartening that you cannot contact them for support. I have been loyal to their product for a long time but no longer. I have purchased 2 new bikes this past year - Both equipped with Sram Eagle. One NX and one SX. Neither shifts correctly and both systems skip gears every time. Both bikes have been returned to the local bike shop to be adjusted. (2 different shops) Neither shop is able to get either bike shifting satisfactorily. I have been riding and racing mountain bikes for a very long time. I have used many brands of groupsets and set up my own bikes, yet I cannot adjust either of these bikes to shift. Sram will not respond or stand behind their product.

I'm missing a small, black plastic disc for a S7 clickbox. It's a ~10c part that I personally think is /not/ correctly engineered. The local dealer says I can only buy it with a new ~50$ clickbox. What a waste of ressources! To make matters worse, SRAM as a company is more or less /impossible/ to contact. As are many large companies - but I still think it's pathetic to disregard your customers like that! Even on Facebook you only get an automated (unsincere!) database reply - and I can see more (ex-) customers are very unhappy... My immediate conclusion: Avoid the parts until the customer service recognizes who ultimately pay their saleries! Update: SRAM has officially abandoned the internal gear hub market and this seems to be the cause of the very scarce/expensive spare part market...