SRAMReviews of sram.com

Die bremsen sind EXTREM SCHLECHT Sram bitte schließt eure firma ihr könnt KÖNNT KEINE BREMSEN BAUEN DIE DINGER SIND SO EXTREM SCHLECHT ich rede von allen bremsen von sram code r Code rsv Etc

Had a faulty shifter that broke after 1 ride. Contacted SRAM after Evans made it clear they were going to mess me about to get this warrantied. Customer service made it clear to me that SRAM are unwilling to stand by their products. They suggested I go to a dealer, who then expected me to pay to process a warranty return! SRAM didn't seem to think this was odd, or that maybe they should ensure their dealers are adequately compensated for sorting out warranty issues. They didn't seem that bothered about examining the failed product - I ended up throwing it in the bin. I'd have expected a competent company to want to inspect it, if only to improve their manufacturing to avoid a repeat occurrence. I certainly won't be buying any of their gear in future.

Hallo, Ich habe ein Cervelo R5 mit Sram-Red Komponente gekauft. . Egal wie ich den Umwerfer einstelle, ist Kettenabwurf in der Tagesordnung. Das macht kein Spaß mehr überhaupt Rennrad zu fahren. 12000,- Euro Fahrrad ist ein unglaubliches Schrott. Alle Tipps wie Titte usw gefolgt. Ohne Erfolg. Ich fahre halbes Jahrhundert Rennrad und schraube gern. Faire Weise soll Firma Stam den Umwerfer tauschen. Was soll ich die Anderen antworten, wenn sie mich über Sram-Red fragen? Ich bin sehr unglücklich mit Sram. LG.

My SRAM drains the batteries every other week. Answer from the company: Nothing wrong. That is crazy

So much for standing by their products! Buyer BEWARE - my SRAM Red AXS 12 speed rear derailleur went completely dead after 2.5 years - found out they only warranty it for 2 years! I would think a derailleur should last years and years! Now I’ve gotta shell out $700+ for a new one?!! Reading online that this has been a known issue - with many failing. And they won’t stand by their product? Going back to Shimano - will never buy SRAM again!

SRAM Rival AXS von 2022. Warnung: Ganz schlechte Qualität der Schalter und der Elektronik. Und keinerlei Kulanz des Herstellers in Deutschland. Ärgerlich. So wird man Kunden und seinen Ruf als Hersteller los.

Although they have great made innovations like cage lock (that they urgently need to migrate to road groupsets), UDH, waterproof-easy to use-multi compatible-AXS system, the customer support doesn't suck....because it's non-existant. I had a brand new Rival AXS XPLR derailleur that was 'bricked' because of a buggy Sram AXS app. The problem ciculated on the internet for at least half a year before Sram did something about it (they don't answer to the questions and refer to the standard answers). I got the problem solved by using the app on a older Android version...after a long search on the internet (i had a old phone in the drawer). This happened one year an a half ago. Actually i wanted to comment on the faulty BB92/86 pressfit BB's that keep sucking up water & mud via the axle (and seize up). So after 4 years of using DUB i'll switch to Shimano 24mm cranksets in combo with third party chainrings. Sram doesn't listen to the users of their products. Only their own tests are of importance. ....and that's why they will never beat Shimano. So Sram service doesn't suck....it just doesn't exist. ...and the Rival derailleur's pivots were worn out after only 5 months of winter cyclocross (lot's of play). While i'm at it: Instead of removing the brake adjust from the Force brakes Sram should implement the brake adjust on all road and mtb brakes. Shimano can, so why can't Sram do this!?...it's a must have that makes cyclo life soooo much more easy (I use a Shimano xt brakeset on my Sram groupset mtb because if this). And while i'm at it 2: Why doesn't Sram able all the caliper bleed ports to be closed like on the Force and Red?! It's shameful that you have to let come the brake oil out of the caliper bleed port....after pressurizing the oil with the syringe!! Let these issues please please flow upward, all the way to the top of Sram development management.

SRAM/RockShox scheint sich auf dem vorauseilenden Namen auszuruhen. Der Kundenservice ist bei Problemen eine Katastrophe. Unser Dämpfer Rockshox SuperDeluxe Select Plus aus dem Canyon Torque 27.5 AL verliert nach nicht einmal einem Jahr sehr schnell die Luft, obwohl das Rad nur im Flachland auf befestigten und Wald-Wegen genutzt wird. Die Werkstatt bekam eine Freigabe von SRAM, diesen zur Garantiereparatur einzusenden. Nach 6 Wochen kam der Dämpfer endlich zurück. Die Werkstatt baute ihn ein und stellte noch vor der Übergabe fest, dass der Fehler noch immer besteht. Super! Jetzt warten wir wieder, da der Dämpfer erneuert eingeschickt werden sollte. SRAM ist nicht erreichbar, um die Situation zu klären - nebenbei sieht sich auch Canyon nicht in der Lage, hier eine kundenorientierte Lösung zu schaffen.