SquishysquashyslimesReviews of squishysquashyslimes.com

I received an email hours after posting the below review, confirming item had been shipped. Still not received anything. This is no way to treat customers, especially when the majority of your customers will be kids. Please contact me privately to discuss how we go on from here, as this is completely unacceptable. “My daughter ordered 3 weeks and still not received anything. No contact apart from automatic reply emails. Customer service is dreadful. I appreciate it is a small family company, but communication is key. I just need to manage my daughter’s expectations. I’d be happy to change my review, if someone could keep me informed.”

I ordered at the start of feb for my daughters birthday at the start of March. They took my money immediately. Since then I’ve had zero contact, despite numerous emails asking for an update. At first I got an auto response saying they are really busy and working through a backlog, now all my emails bounce back as undeliverable. Needless to say I am not expecting the slime to arrive and have now had to order elsewhere. I genuinely have no idea how to go about getting a refund though as there is simply no way to contact them!!! Give this company a very wide berth!

Against my better judgement from previous bad experience (for same reasonings) my daughter decided to order a mystery box from this company. This is now the second time we have had issues with this company, no communication, and no item even after stating it was dispatched, the item has finally turned up after a well exceeded lead time. If you wish to order from somewhere who you will be able to contact, will be accurate with their processing, dispatch and delivery time scale, this is not the company for you.

Ordered 7th of December. Hadn’t seen any reviews at this point. Cut of for Christmas was 15th December. Once it got to 20th December, I knew I wasn’t getting it before as it had been so long. And I’d had no contact. I emailed the company. No response. Then came here and saw all the reviews. Still left it as some said people got the slime just very long wait. 23rd December I had an email saying dispatched. Thought great, at least I’ll receive them. But company knew I wouldn’t be receiving for Christmas Day. So don’t promise Christmas delivery if you can’t achieve. January comes I still never recieve the parcel. I reach out again by email. No response back. I emailed again middle of January, telling them they respond within 24 hours or I will contact the bank. No one ever replied. No parcel turned up despite email saying dispatched. Bank refunded me eventually. Just a shame as my daughter asked for slimes exactly like theirs and not typical shop brought. Youre literally letting down kids, shame on you.

As you'll probably see with a lot of these reviews, buying from this business will be a gamble as to whether you receive the products you purchased or not. Sadly, I fell into the latter. I repeatedly (and politely) emailed asking for an update to my order as I had bought it before the new year (I still haven't heard or received anything as of the 21st of January). It has gone so far that I have now had to escalate this with my bank as they did not respond to my request for a refund as I no longer was interested in receiving the slime and just wanted my money back (£30 for 3 slime!!!) Do yourself a favour and don't risk the gamble, there are plenty of other better quality and more attentive slime makers in the UK.

So, I put in an order on the 21st not expecting a delivery till January. But, on the third I reached out asking politely for an update, there was no reply. On the eighth I asked for a cancellation ad refund seeing that they had not answered my inquiry - I got a automated response this time. So the thirteenth I registered with my bank a dispute looking for a cash back as I had not received the items, could not get in contact with the shop and was not being given my legal right to cancel the order and receive refunds. On the 16th I received an email saying that it had been dispatched? I have no idea why they would continue to dispatch an order when there was a dispute with a case number ongoing with the bank and id clearly stated I wanted a refund rather than the products at this point. This behavior is not respecting consumer rights laws. I have already brought other slime hand made custom slime, in the time it took for this company to dispatch I had the custom slime made and delivered (for cheaper). If they had answered any of my emails in the fifteen days I gave them to answer before starting the bank dispute then of course I would have happily accepted that and waited longer but not answering caused me to have to escalate the issue to my bank. As an update: though I received a dispatch notice 2 weeks ago no delivery was made - I have my refund from the bank so that is not an issue - just to point out not to trust the dispatch notices either, perhaps the notice was to try and put a stop to me asking for a refund but obviously the bank was handling it for me.

Ordered the ginger bread clay house way way way before the cut off for Christmas and still didn't turn up till a week after Christmas. ok I give them the benefit of the doubt it's Christmas they are super busy but the nail in the coffin was someone came up with the bright idea to ship it with all the slabs for the house stacked on top of one another with tissue paper between each slab..... IMPOSSIBLE to remove without basically totally destroying the clay slabs. The tissue paper and clay slabs have fused together!! Sent them an email asking for any ideas on how to separate but no response. Avoid them waste of time and money.

Terrible experience. Ordered on the 5th, well before the 15th cut off for Christmas. Ordered has still not arrived and evidently not going to arrive before Christmas. Emailed the support and received an automated email saying the order would arrive. The customer service is absolutely shocking, can't make a comment on the slime and have a feeling I never will be! Avoid this company at all costs!