8.5 weeks and counting waiting for my order. Chased a couple of weeks ago, no response apart from an automated email to say my order was on its way. Except it isn’t. It hasn’t shipped and still no updates. I will be contacting for a refund, this is ridiculous
AN
Anid
No product, no communication
I placed the order 23 June and today 9th July I still have not had any communication about the order (other than confirmation on the day I placed it) and no reply to the three emails I sent them. I don't recommend this business to anyone, it's just a waste of time. I disputed this with Amex and got confirmation I will get the money back.
AW
Amy W.
The order was placed 7 weeks ago & has…
The order was placed 7 weeks ago & has not arrived . Communication has been very poor. My daughter has spent her pocket money on this and is very disappointed to have not received the slime. I love supporting small businesses, but in this case, I would avoid at all costs !
Edit - I have received a refund, as requested.
HO
Holly
I wish I’d read the reviews before…
I wish I’d read the reviews before ordering. Apparently the slimes are very nice but I wouldn’t know as it’s been almost a month and I still haven’t received so much as an order update. I understand that it’s a small business but if that’s the case then batch make and sell a limited number on a drop day or something. I very rarely leave bad reviews, in fact I’m not sure I ever have done before, but the lack of communication or planning here is just dire.
Edit: it’s been two months. Ordered on the 2nd June and it is now 2nd August. I had an email on the 24th July to say it had shipped, but so far have not received anything. I understand things take longer with small businesses but two months is taking the mick.
NA
Natalia
More than 5 months waiting and still didn't get my order, they didnt reply to any of my many emails. Total scam
Order placed on April 1st, still didn't received anything. Got dispatch information more than 2 weeks ago, but still nothing, asked for tracking number but didn't get any reply (there might not be a number, but I asked if there is, no one replied to my e-mail).
Slimes might be good, if you are lucky receive it, but the delivery time is unacceptable.
I understand this is a small company, but so are most of european slime stores, and they don't work like this one.
Edit 30.05.
Wow, how is it possible that some people get their products within a week-two weeks and some wait 2 months? Or it took 1,5 months only to pack slimes just because I'm from outside UK? That's discrimination.
I've sent 2 e-mails, no response, at this point looks like a scam.
Edit: 7th June
9 weeks of waiting, still nothing, and no track number since they don't respond to e-mails, so I don't know if they realy dispatched it or just pretend of doing so, so they don't have to refund.
Edit: June 13
Package nowhere to be seen, in a meantime different slime store (also very small) from another country (not mine) sent me already 2 orders, the last one withing 2 days after making an order. So you have comparison to how this "company" works.
June 25
Still didnt receive my order. Almost 3 months has passed. They just straight lie to people, that they dispatched the items. No wonder they are not on etsy.
June 28
I'm going to keep this updated until I get ANY reponse from this so-called company. 35 working days has passed since they "shipped it".
I didn't receive items ordered 3 MONTHS ago and they don't reply to my e-mails. But they took my money right away.
July 3
They won't respond to any e-mails, asked for a refund but no response.
July 7
Still no response, no package, no refund. I've been robbed and ignored. Disgusting company. I am not going to leave it like this, will report everywhere I can.
July 18
Still no response and no package. Having small business doesn't mean you can just steal money from people and don't reply to emails for months. Since they don't respond I contacted my bank to get a refund, maybe that will do something.
July 27
It's been 113 days since I made this order.
Still no contact from this "company". I requested refund through my bank, but they still need to agree to it so I'm not sure if I will get money back.
Its August already and Im still waiting for them to accept my bank request. DO NOT ORDER THERE!! If you want to throw your money away there are better ways to do so. It looks like they are just sending products to only some people, and the rest is robbed. HOW THEY ARE STILL ACTIVE is beyond me
Some people say that the order will arrive eventualy- no it will not in too many cases. I placed an order 5 MONTHS AGO and since then no contact, no refund and no package.I didnt know Im playing a gamble game, throw your money away and you might or might not receive something.
Update 14th September: I got a refund through my bank. Slimes never arrived and I never got any reponse from those scammers. Avoid, there are tons of better slime shops in Europe, and there are those literaly run by one or two people and they never steal like this "family company". Family of scammers. Im pretty sure most 5 star reviews are just fake and wrote by the owners. Don't let them fool you with "busy period", they have this excuse permament on their site.
RM
Rachel M.
DISGUSTING SERVICE - AVOID!
DISGUSTING SERVICE! My daughter ordered on 20th April and was told delivery 3-5 days - over 1 month later she has still not received her slime order and is getting no response to emails. Terrible terrible customer service will be reporting to trading standards AVOID!!!!!!!
JA
Jason
AVOOOOOOOOID
Weeks since I placed an order and still no dispatch. There contact information includes an email address in which you will get no reply no matter how many times you try. There is no option on my order to create a refund, so at this point in time I'm £27 down.
They use the excuse on the website that they are busy and all small business. There target audience is prominently children and we all know how impatience they can be when excited. Therfore if you can't fulfill orders in a reasonable time then only advistise limited stock or hire some more staff and stop messing customers around.
I'm not sure what I can do at this point myself other than help prevent others from getting scammed by leaving this review.
SP
Spam
**DO NOT BUY IS FRAUD**
I have ordered this slime nearly 6 weeks and still has NOT ARRIVED.