SquabbleReviews of squabbleapp.com

Response from SquabbleDec 26, 2024

Felisha, The clerk's office in Shelby County, TN has been backed up for quite some time in processing filed claims. A member of our team is currently reaching out to you to address these issues.

Response from SquabbleDec 20, 2024

Ellery, You submitted your claim with Squabble nearly a year ago. Your case was submitted and accepted by the court using the defendant's name and address you provided. Service was performed by the court via certified mail. In the event it fails then it can be attempted on the same or alternate addresses using a process server once the court notifies you of failed certified mail delivery. This is specific to certain jurisdictions such as New York. In the event of a failed service of process, Squabble can perform additional service of process attempts upon the defendant and help with postponing or refiling the case to accommodate for the additional time required to do so. For businesses we rely on the registered agent of service filed with the Secretary of State and can also attempt service directly on the business. For individuals we can help provide "skip tracing" services to locate individuals who have relocated to unknown addresses. If you would like is to schedule an appointment to discuss these options with a member of our case review team, I have upgraded your account to our highest-level package which will allow you to do so. Simply log into your account on our website. Our service offerings and packages have been drastically overhauled and enhanced since you filed your case last January '24. On that note, Squabble no longer has mobile apps as we have been evolving our product and service options over the past 2 years and made a decision that our mobile apps are unable to keep up with our updates, offerings and the methods our customers use to interact with our team and exchange documents. Our website is optimized for both desktop, tablet and mobile devices. I assure you that it was not a result of any negative reviews as that is not a policy. In fact, Squabble helps individuals with many thousands of claims each year and our customer satisfaction is well above 99%. We appreciate you sharing your feedback and can help you get this matter resolved. If you require further assistance with your case and serving your defendant, please log into your account and schedule an appointment so we can get everything squared away for you. We can assist in refiling, if needed, and determining multiple paths for successful service upon your defendant.

Response from SquabbleDec 20, 2024

CHIAGBAIZU SHENK, We have communicated on this before in many forums. I assure you that Squabble did not "Block" any disputes you had with your bank. The bank issued a dispute with Squabble requiring Squabble to furnish documentation. Prior to your dispute we authorized a refund on some of your costs that had not been incurred, however, were not able to refund them due to the dispute that was filed by you (not our policy, it was bank policy). It was our desire to provide those refunds on the case you wanted to cancel. Squabble indicated to your bank that we were attempting to and wanted to refund part of those costs on your dispute you filed. Your bank closed out the dispute and we are unable to provide that partial refund still. I will work with my team to figure out another solution. Ideally, we would have either finished filing the case or had more time for our accounting department to complete the proposed refund on the cancellation. With that said, we understand your sentiment and will try to find another solution.

Response from SquabbleNov 25, 2024

A.M., I sent you a request for information via TrustPilot so that I can research this and better address your feedback and concerns. I think I found you based on the information you provided and your initials, however, I want to make sure the case I found is actually you. Thank You!

Response from SquabbleOct 30, 2024

Gianna/Phillip, I've researched your case. If the court attempted certified mail then that is simply the process that some courts follow. We did, however, also send out a process server to attempt to serve the documents. The defendant was determined to not reside at that address. Also, some courts (and especially several around the Sacramento area) have been experiencing longer than normal delays in processing new case filings. A skip trace discovered a newer potential address in Rocklin. The service of process on that address is on hold until a motion is filed with the court for a continuance to allow for more time to attempt service at that new address. Service of process can be difficult when the defendant is not easy to find and it is common to file for court continuances to allow for more time to locate the defendant. Squabble prides itself on upholding the utmost professionalism, integrity, and efficiency in its platform. Our users’ satisfaction is our primary concern. I've upgraded your package to our highest-level package. This will allow you to schedule an appointment with a case agent and speak with them live about that court continuance. To schedule an appointment simply log into your My Squabbles portal and click the option for "Schedule an Appointment" on the screen with all of the details and progress of your case. Please login into your Squabble account and make an appointment at your earliest convenience.

Response from SquabbleOct 21, 2024

Aymann, I see you have filed 3 cases with Squabble. All 3 of them were filed and accepted by the courts within 5 days and I see that 2 of them were successfully served (defendant served court summons). I see on one of the cases that the process server was not able to track down the defendant after multiple attempts. I noticed you had a recent court date. I also see that one of your cases is a Dedicated Case Agent package (The KLM Trans case). I encourage you to log into your account and use that case to schedule an appointment to meet with a case agent. You can discuss any of your 3 cases if you wish, but that case will give you an option to schedule the appointment. This will allow us to better understand your experience and determine if there is anything we can do to assist you beyond what we have already done.

Response from SquabbleOct 16, 2024

Thomas, I've gone ahead and refunded the remaining balance on the "WM On Time Trucking" case. We would appreciate it if you would refrain from communicating with us through 1 star reviews. This is why we wanted to schedule that appointment, so that we could sort all of your concerns out in one shot.