SpyFuReviews of spyfu.com

4.0155 reviews
Internet & Software

SpyFu

About SpyFu

Search for any domain and see which searches they rank for, their top pages that bring them traffic, every Google Ad variation they've run and the keywords they buy. SpyFu is made for today's search. Our site audit helps you improve in SEO and AI overviews, and PPC strategies are build on competitive intelligence.

SpyFu (spyfu.com) has 155 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: spyfu.com
Website: spyfu.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RANDY

Apr 30, 2015

BEEN TRYING FOR 5 DAYS FOR A RESPONSE

If anyone can tell me how the heck you can get someone from SpyFu to return my calls, to respond to my emails, to do something to communicate with me I'd be a happy camper. i tried the CHAT and no one is ever on....must be because I need to cancel my membership immediately....I signed up and the site was down all weekend long.....now I will have to do a FRAUD report thru my bank!

Response from SpyFuMay 1, 2015

UPDATE: While I was posting this reply, you came in via live chat. Glad everything worked out! Excerpt: Randy On www.spyfu.com says: You are being very nice and professional and I appreciate it since I got in trouble for placing this without his approval Danielle says: Alright, this subscription is cancelled and the refund receipt sent to your e-mail. You should see the credit in 4-7 business days. There will be no further charges. Danielle says: Is there anything else I can help with? Randy On www.spyfu.com says: Clone you! More customer service reps should be like you have a blessed weekend and thanks again Danielle mahalo Danielle says: You have a great day! Hi Randy, I'm sorry you had a bad experience. I want to make sure we get to the bottom of it. In response to your review, I had everybody search their emails and voicemail to see if we had dropped the ball; where you had slipped through the cracks. We couldn’t find any – maybe you didn’t email, and maybe you called outside our office hours and didn’t leave a message? Our Live Chat (and office) hours are 8AM to 6PM Pacific time Mon-Fri. For easy reference, those hours are posted inside the chat client. Outside those hours, you can leave a message and we’ll get back to you via email first thing the next business day. But, we didn’t get any messages from you. Maybe you tried to get on Live Chat on the weekend, and decided not to leave a message? At SpyFu, we have an no-questions asked cancellation policy, with a 30 day money-back guarantee. We really *don’t* try to keep your money; we try to make it as easy as possible to cancel. You can cancel through a convenient link on My Account, email, phone, live chat, Twitter, Facebook, LinkedIn…apparently TrustPilot too ;) We joke that “you can even send us an owl” (because we’re *that* kind of nerdy.) Again, I apologize for the experience you had – and I’ll make sure your account is cancelled and that you receive a refund. Sincerely, Mike Roberts Founder, CEO - SpyFu

About SpyFu

SpyFu (spyfu.com) has 155 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: spyfu.com
Website: spyfu.com
Category: Internet & Software
Listed on Five Star Index: 2026

SpyFu reviews

155 approved reviews, newest moderated first

Erabelli
May 22, 2015
SpyFu is good company
SpyFu is a good company. I subscribed with them. However, I was unable to fully comprehend how to use their web portal. So, I unsubscribed the same day. They refunded me within a week without any hassle.
RC
May 22, 2015
Excellent Information
This is by far the best researching software Ive used and Ive used a lot. The interface is very user friendly. Anything you cant find or don't know how to access, there is a video available with detailed steps.
STS
May 22, 2015
Very poor initial experience. Far too expensive
After subscribing to their lowest plan to try it out I was given the option of spending 192 of my 200 credits to run a Recon Report. Now if I want to run any additional reports they want to charge a lot more. So, in a nutshell my first entire monthly expense allowed me to run ONE report...?? No thanks
Kevin
May 22, 2015
Valuable Data
SpyFu can tell you much about your site and all those other sites that are getting results better than you!
Gavin
May 22, 2015
Thorough data, easy to use interface
Excellent data, unmatched anywhere else. Their new interface is great, and very easy to find my way around and get to everything.
RANDY
Apr 30, 2015
BEEN TRYING FOR 5 DAYS FOR A RESPONSE
If anyone can tell me how the heck you can get someone from SpyFu to return my calls, to respond to my emails, to do something to communicate with me I'd be a happy camper. i tried the CHAT and no one is ever on....must be because I need to cancel my membership immediately....I signed up and the site was down all weekend long.....now I will have to do a FRAUD report thru my bank!
Response from SpyFuMay 1, 2015
UPDATE: While I was posting this reply, you came in via live chat. Glad everything worked out! Excerpt: Randy On www.spyfu.com says: You are being very nice and professional and I appreciate it since I got in trouble for placing this without his approval Danielle says: Alright, this subscription is cancelled and the refund receipt sent to your e-mail. You should see the credit in 4-7 business days. There will be no further charges. Danielle says: Is there anything else I can help with? Randy On www.spyfu.com says: Clone you! More customer service reps should be like you have a blessed weekend and thanks again Danielle mahalo Danielle says: You have a great day! Hi Randy, I'm sorry you had a bad experience. I want to make sure we get to the bottom of it. In response to your review, I had everybody search their emails and voicemail to see if we had dropped the ball; where you had slipped through the cracks. We couldn’t find any – maybe you didn’t email, and maybe you called outside our office hours and didn’t leave a message? Our Live Chat (and office) hours are 8AM to 6PM Pacific time Mon-Fri. For easy reference, those hours are posted inside the chat client. Outside those hours, you can leave a message and we’ll get back to you via email first thing the next business day. But, we didn’t get any messages from you. Maybe you tried to get on Live Chat on the weekend, and decided not to leave a message? At SpyFu, we have an no-questions asked cancellation policy, with a 30 day money-back guarantee. We really *don’t* try to keep your money; we try to make it as easy as possible to cancel. You can cancel through a convenient link on My Account, email, phone, live chat, Twitter, Facebook, LinkedIn…apparently TrustPilot too ;) We joke that “you can even send us an owl” (because we’re *that* kind of nerdy.) Again, I apologize for the experience you had – and I’ll make sure your account is cancelled and that you receive a refund. Sincerely, Mike Roberts Founder, CEO - SpyFu
Rob B.
Apr 29, 2015
Great tools, confusing site and mixed up pricing policy
I had been a subscriber for a number of years on and off. One of the biggest bug bears was being in the UK and every page reload took me to the US data so I would constantly be having to change the drop down to UK. I was also given a discounted rate on returning and then somehow that membership was cancelled on an active payment method (not by me) and I was then only able to buy a much higher priced subscription. The site was sometimes problematic to use, but overall I believe the company have good ethics and try their best but I felt it wasn't enough and I found a better solution to my needs.
fresh_fx59
Apr 29, 2015
Good for PPC analyze
Don't like that there is no option to upload all keywords data. Not from PPC campaigns, but like from google keyword tool.

SpyFuReviews of spyfu.com

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SpyFu is good company

Excellent Information

Very poor initial experience. Far too expensive

Valuable Data

Thorough data, easy to use interface

BEEN TRYING FOR 5 DAYS FOR A RESPONSE

Great tools, confusing site and mixed up pricing policy

Good for PPC analyze

About SpyFu

About these reviews

More in Internet & Software

ICDSoft

Globlinker

Fixrunner

Koalendar

SpyFu reviews

SpyFu is good company

Excellent Information

Very poor initial experience. Far too expensive

Valuable Data

Thorough data, easy to use interface

BEEN TRYING FOR 5 DAYS FOR A RESPONSE

Great tools, confusing site and mixed up pricing policy

Good for PPC analyze