Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes reviews

Showing 24 reviews with 1 star · Clear filters

Valentina P.
Oct 29, 2025
It is very uncomfortable
It is very uncomfortable. I had to return it
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Chris T.
Oct 29, 2025
I did not get the shoes yet
I did not get the shoes yet! You people shouldn't be heckling me until I receive the shoes!
Response from Spring Step ShoesOct 30, 2025
Hi Chris, Thank you for taking the time to share your feedback. We’re very sorry that you received a review request before your order arrived. Your comments have been shared with our team so we can work to improve the timing of our review requests. We appreciate your patience, and we hope you’ll enjoy your shoes once they arrive. Best regards, Yve Customer Care Team
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Shirley R.
Oct 29, 2025
I will be sending them back. I'm very disappointed.
I will be sending both pair back. They were narrow and the material very stiff.
Response from Spring Step ShoesOct 30, 2025
Hi Shirley, Thank you for taking the time to share your recent experience with us. We’re truly sorry to hear that the shoes didn’t meet your expectations in comfort and fit. We understand how important it is for your shoes to feel just right, and we regret that this wasn’t the case. We sincerely appreciate your feedback, as it helps us improve both our products and service. We hope to have the opportunity to serve you better in the future. Best Regards, Yve Customer Care Team
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Phyllis M.
Oct 28, 2025
I purchased three pair of shoes
I purchased three pair of shoes. Unfortunately I had to return them. The store located in Jackson NJ took them back. The clerk was unable to print me my return charge credit and would not give me back my original receipt. I had her sign the original receipt with her name and date of return, and then take a picture so I would have proof of the return.
Response from Spring Step ShoesOct 29, 2025
Hi Phyllis, Thank you for taking the time to leave a review regarding your recent experience with us. We’re truly sorry that we did not meet or exceed your expectations. We appreciate you sharing the details about your return at our Jackson, NJ location. I understand how frustrating it must have been not to receive a printed return confirmation or have your original receipt returned. Please rest assured that we’ve shared your feedback with the store management team so they can address this and ensure a smoother process for future visits. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team
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Willisha S.
Oct 22, 2025
I wore those boots for one day and the…
I wore those boots for one day and the started peeling and the sole came off. I am still sending the back!!! I have never had this issues with their boots. It’s been a year before I bought these boots so maybe this company is no longer produces good quality anymore.
Response from Spring Step ShoesOct 22, 2025
Hi Willisha, Thank you for taking the time to leave a review regarding your recent experience with us. We’re so sorry to hear about your experience and truly apologize for the inconvenience. That’s certainly not the quality we aim to deliver. Our team will be reaching out to you in a separate email to help resolve this issue as quickly as possible. Thank you for bringing this to our attention. Best Regards, Yve Customer Care Team
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Sheila
Oct 18, 2025
Very disappointed
I have reached out to customer care team multiple times and have never gotten a response. Although I love L’Artiste, it may not be worth ordering if customer support isn’t available. I am missing 600 reward points but decided to use what I do have, however, the discount shows redeemed even though the discount does not show up in the checkout. This could be taken care of easily if customer support would respond.
Response from Spring Step ShoesOct 19, 2025
Hello Sheila, Thank you for taking the time to leave a review about your recent experience with us. We have sent an email regarding your issue, please also check your spam folder. We will resend the email to ensure you receive it. Feel free to reply directly to this email or reach out if there’s anything else we can do to assist you. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future!
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Domenica M.
Oct 14, 2025
Still haven’t received my order
Still haven’t received my order! I paid the extra for expedited service but it hasn’t arrived. Ordered Sept 29 shipped Oct 2…it’s Oct 14th today and scheduled for delivery today. That’s too long to wait for order that’s been upgraded for faster delivery,
Response from Spring Step ShoesOct 14, 2025
Hello Dominica, Thank you for you review, we’ve sent you a separate email with specific details regarding your order and delivery status.
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Andra Jodi S.
Oct 11, 2025
Cute!
They are very nice, pretty & hopefully comfortable . There is a small flaw on one strap appearance wise but it is too late to return as I needed them for a wedding very soon.
Response from Spring Step ShoesOct 13, 2025
Hi Andra, Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 1-star review, and we're truly sorry that we did not meet or exceed your expectations. We will send you a separate email to further assist you with your concern. Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future. Best Regards, Yve Customer Care Team
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