Spot Pet InsuranceReviews of spotpet.com

VERY prompt service and nice understandable explanation of the payment I am to receive!

It was very easy to submit a claim and they were good about the communication throughout the process of reimbursement. It was several months after our dog’s surgery but they were diligent in getting the claim processed.

I’ve done a couple of claims and everything has always worked out. Everyone who I’ve spoken to are very friendly and helpful. Refund always comes on time. Thank you for everything

Very quick claim processing

Easy to submit claims, fast promp responses, and coverage is accurate.

My experience with this company so far has been pleasant. So far so good

Prompt,no hassle! I am very happy that I have Spot Insurance to protect my pup!

I’ve been a great member for 2 years and have always paid my premiums on time, but the moment I submitted a major claim, they completely failed me. I submitted an authentic, direct invoice from my vet. Because the bill had split charges—an initial charge and an additional charge from the same visit making up the rest of the total—Spot's claims department lazily called the vet, only verified the initial amount, and immediately slapped a "Determination of Fraud" on my account and canceled my policy. They didn't even bother to look at the final, itemized ledger or reconcile the total amount. Instead of doing a basic billing reconciliation, their immediate default is to call their paying customers liars. I have provided the complete ledger and bank statements proving the full cleared payment. I will be taking my business to an insurance company that actually values its customers and handles claims with basic competency. Save yourself the stress and the insulting accusations. Avoid Spot Pet Insurance at all costs.