Spot Pet InsuranceReviews of spotpet.com

Very easy to upload documents. Quick reimbursement. Happy so far!

I do not like your claims person handing my first claim on arrow. I gave all the records the breeder had from Feb 27 his birthday to June 7 my “get him” day. Puppies do not have much more than a shot record and a simple write up they are I good health if they are. And arrow was and is. I took him immediately for an exam 3 days after getting him and he was in perfect health. i sent in those exam notes and all soap notes it’s well. You paid this routine claim. Then I sent in all of the emergency claim medical records including x-rays and soap notes from the non-routine claim. You refuse to pay this claim bc you want health records that you already have and records that do not and can ever exists. I have acted in good faith. You have not. I wish I’d never heard of you. I’ve had 4 puppies with the same exact medical records coming from the breeder and never had a problem with other insurance companies. I need you to do the right thing and pay my emergency claim as I have provided all the records from that and all of his medical records en todo again. I have fulfilled every obligation yet you ask for things no one would have. Like you are looking or any reason not to pay a claim I have coverage for. Looks like a bit of “false advertising” to me. I am paying for coverage and providing all there is medical record wise in good faith. This claims person seems to either not know how to do their job or they think we have meticulous volumes records on healthy puppies before we get them. It’s like the only way I’d get emergency coverage is if I’d bred Arrow myself. Which is nuts. I have called and been assured everything is fine and you have all you need. Then I get more nasty grams asking for things you have or don’t exist. It’s like a bad movie.

Thank you for being on hand and so quickly processing our claim. Loved pet issues are a big enough concern but Spot lessens the financial side at least. thank you

Spot insurance has saved us! We were very lucky with our first dog, he barely ever needed to go to the vet except for his yearly check up, and insurance was never even a thought in our minds. Now with my second puppy we have learned the hard way, she has had a major allergic reaction from swallowing a bee, eating unknown items to cause gastric hemorrhage, and now an antibiotic resistant 4 month long UTI. I certainly learned the hard way, so I signed up for insurance after her hemorrhage cost us near 2000$ at the ER vet. This UTI that she currently has, has cost near 1000$ and I’ve already been reimbursed 700$. We love insurance and we believe in insurance! We will forever have our puppy’s a policy with spot insurance, Thanks spot! We surely can sleep at night with peace of mind and we love our beautiful corgi, Sabrina :)

Spit pet insurance is SO easy to use and submit claims. It can all be done via the app.

Always helpful and understanding!!

Spot is....ok....if you're just looking for cheap pet insurance and hoping that not much really happens to your pet. It's all self-submit so you have to be diligent and it can be a hassle. The standard insurance is ok, however you can't change your reimbursement amount after you've started the plan, which means as vet costs rise over the period of your pets life you're reimbursements won't adjust with that. Additionally, the preventative plans are a scam. I was convinced by a customer service agent to add on the Gold Preventative plan this year and unless your dog is sick you really don't need any of those benefits, but if they are sick they won't actually reimburse you because it's a "preventative plan". For example, I took my in for a Wellness Exam that should receive a $50 reimbursement through the gold plan, but since the vet found something wrong with my dog during the exam I was told this is now considered an "illness" and wouldn't be eligible for the $50 reimbursement. Isn't catching an illness the whole point of a wellness exam?

Every time I called with questions regarding my policy and claim process, the CSR representatives were kind, patient and very helpful. Gigi’s surgery didn’t go as planned and we have to go back for emergency care and Spot was again super helpful with the process.