Spot Pet InsuranceReviews of spotpet.com

Excellent. Within a day of putting in receipts I was paid in my account

Thank you to spot insurance for taking care of my dogs claim quickly! It was just as easy as paying first out of pocket for my emergency pet visit at my local vet, making sure that you have all the history and documentation for your pets visit. File a claim with spotpet insurance and upload the documents to their website. Again, claims are only taken care of if your pet does not have pre-existing conditions. My family got reimbursed quickly after a week of putting in the claim. Thank you so much spotpet for being so reliable.

Fast claim on my dog vet visit

Spot Pet Insurance handled claim quick and easy. Everything was done online...submitted the claim, followed up, attached my pet's medical history, and was processed immediately. From what I can tell...by far, way better than Embrace and Pets Best. I never had claims on both pet insurance policies, but rates went up substantially. Spot Pet Insurance seems to be fair and easy to work with.

They completed my claims without waiting for everything they needed to actually reimburse me. So I called them and they said they needed the medical records. I called the vets and they stated their offices had sent all of the records the day before and the morning of my call. I wrote to Spot and told them that and they stated "We do not leave claims open indefinitely, and if we reach out to the clinic and the records are not received, the claim is closed." To which I said: "It was not open indefinitely. You literally gave them 4 days and the vets had sent them within that time frame.." So I just wasn't thrilled with their customer reps on the phone and there was a delay in my reimbursement because they incorrectly completed the claim. Edit: they replied that they’re never happy to deny a claim. But let me be clear- they didn’t deny the claim. They just processed it without actually waiting for the medical records that they needed to approve the claim.

They were very prompt with payment of claims. And, they had complete detail of how they determined the claim amount. There are multiple ways to sign up for a plan. You get to decide what you want covered. And, if you call, you talk to an actual person!

Purchased, 5 years and 7onths of medical records. Claim was denied because my cat take gabbapentin when she goes to vet(gets scared) they denied due to her being perscribed this, for a rodent ulcer. Which has nothing to do w it. Theu also sent me an email statting that my insurance was rwady to process claims, then said i still had a 8 wk period to wait.

Easy to submit claims and speak to a customer representative with questions