Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent
Insurance · MIAMI, Florida
Excellent
11,960 approved reviews, newest moderated first
Elizabeth B.
Excellent service on line, clear, quick and efficient. Thank you Spot
Response from Spot Pet InsuranceOct 23, 2025
Hi Elizabeth, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. Thanks for being a part of the Spot Family! 🐾 🐾
Suzanne A.
This was my first time submitting a claim online so it took me a while to figure out what documents were needed. SPOT was helpful and gave me time and instructions.
Response from Spot Pet InsuranceOct 23, 2025
Hi Suzanne, Thank you for sharing your experience! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
jenny N.
I’m devastated by how Spot handled my dog Lilly’s claim. They denied it saying she had already been “diagnosed with an incurable kidney disease,” which is completely untrue. In June, Lilly only had slightly elevated enzyme levels — no diagnosis, no treatment, and no indication of kidney disease from her veterinarian. I switched to Spot because my previous insurer discontinued her policy and I wanted to keep protecting her in her final years. Instead of compassion, I received a denial based on false assumptions. Lilly is now gone, and the pain of losing her is already unbearable. What hurts even more is knowing this company made it worse — turning my grief into a battle to defend the truth. No pet parent should be made to feel guilty or dismissed when all they did was love and care for their animal. I hope Spot learns to treat families with honesty and empathy. 💔 — Jenny Naranjo
Response from Spot Pet InsuranceOct 21, 2025
Hi Jenny, We're incredibly sorry for the loss of your dog. We understand how heartbreaking it is to lose a pet, and we never want a pet parent to feel dismissed or unsupported during such a difficult time. Please know that all claim decisions are based on your pet’s medical records and the signs or symptoms documented by your veterinarian. That said, we understand how important it is that everything is clear and accurate. Our team would be more than happy to review your concerns and clarify any part of the decision or records that may not align with your understanding.
Patrick H.
Claim process was simple and payout was quick. Last thing I needed after dealing with a medical emergency with both of my dogs was any complications or push back from the insurance Co. Thank you for living up to your end of the bargain.. much appreciated
Response from Spot Pet InsuranceOct 23, 2025
Hi Patrick, thank you for your review! We're glad we could be there to support you when it mattered most~ The Spot Family ❤️🐾
debora D.
Yes! All was great!
Response from Spot Pet InsuranceOct 23, 2025
Hi Debora, We’re so glad you had a positive experience! Thanks so much for being part of the Spot family 🐾🐾
Gwendolyn R.
Everyone is very friendly and they get right to the point
Response from Spot Pet InsuranceOct 17, 2025
Hi Gwendolyn, thank you for sharing your experience! Please reach out to us if you ever have any questions.
Janet Eccles S.
Expensive. But claims are quick and easy. Customer service is also very responsive.
Response from Spot Pet InsuranceOct 17, 2025
Hi Janet, thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions 🐾
Benjamin I.
The process of claim are very fast and easy, Can I say Spot it is one of the best insurance companies for my dog.
Response from Spot Pet InsuranceOct 17, 2025
We love hearing this, thank you for sharing, Benjamin! Wishing you and your fur family good health.