Spot Pet InsuranceReviews of spotpet.com

Prompt and through service.

Claims are done in very little time and easy to complete

I’m very thankful with how well Spot has handled each claim and going above and beyond.

I had 2 major issues with this insurance but they have so far covered my recent claims. The first big issue I had was after activating my accounting and waiting the 14 days I was approved to start submitting claims. But then after submitting a claim I was told my cats were not of age at the time I activated my plan so the coverage date would be pushed back and therefore my claims were denied. I ended up loosing a lot of money over this and I found it extremely frustrating that I would not be reimbursed for a mistake made by the company. They should have never approved me for coverage in the first place if I wasn’t qualified. The second issue I had was that the insurance would not process my claim because they kept requesting records from before my pet was even born. It was impossible to get ahold of someone and they definitely outsource their call center so it is hard to communicate and get issues resolved. Eventually that dispute was settled but I was so close to canceling my plan due to these issues. I’ve invested a lot of money into this insurance and the reviews are good so I’m hoping I don’t ever run into any major issues ever again.

Spot took care of contacting the veterinarian to acquire the necessary notes, which made it easier for me to file the claim.

The customer service was quick and very helpful. Filing for claims is a breeze. And I’ve used the 24 hr vet line and they were immensely helpful as well.

Very great! I highly recommended it.

Very good app